Business Intelligence Analyst

• Take the lead position on creating and analyzing data reports on Operations team activity.
• Develop and maintain reporting tools and dashboards to track key performance indicators (KPIs).
• Analyze reports and trends and provide recommendations on a weekly, monthly, and quarterly basis.
• Analyze call center performance metrics to identify trends, areas for improvement, and opportunities for efficiency gains.
• Utilize historical data and forecasting models to develop competitive and strategic pricing strategies for new contracts, including the development of a standardized pricing model.
• Provide regular and ad-hoc reports to stakeholders, including recommendations for performance enhancements.
• Work with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
• Provide support for additional ad-hoc analysis as needed for company initiatives.
• Daily client inventory management (creating, moving and removing campaign worklist)
• Workload placement assigned by client.
• Build Sequel logic Blocks to pull data.
• Collaborate with clients to understand reporting requirements and expectations.
• Design, develop, and maintain client-specific reporting solutions tailored to meet their unique needs.
• Ensure the accuracy, completeness, and timeliness of client reports.

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