Back Office Team Manager

Best Egg

Manager of Backoffice team handling customer issues originating from inbound correspondence. Overseeing lien filings and ensuring service level standards at Best Egg.

Posted 5/5/2026full-timeWilmington • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the daily business workflow with the team and assist in creating efficiencies
Scheduling and workforce management
Recruitment and interviewing
New hire and ongoing training
Quality monitoring and coaching
Account audits and root cause analysis
Complaint handling and customer escalations
Performance reviews and development

Requirements

What you’ll need

Bachelor’s Degree preferred
2+ years of Customer Service, Collections &/or Call-Center experience
2+ years of experience in a similar Backoffice role
People &/or project management experience
Excellent written, oral and presentation skills
Proven track record of innovation, clever problem solving, and high-quality
Strong organization and prioritization skills
Must embrace change and thrive in an evolving department

Benefits

Comp & perks

Pre-tax and post-tax retirement savings plans with a competitive company matching program
Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
Multiple health care plans to choose from, including dental and vision options
Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecollectionscall-center experiencebackoffice roleperformance reviewsquality monitoringroot cause analysiscomplaint handlingschedulingworkforce management

Soft Skills

people managementproject managementwritten communicationoral communicationpresentation skillsproblem solvingorganizationprioritizationadaptabilityinnovation

Certifications

Bachelor’s Degree