Product Manager – Reverse Logistics

Best Buy Canada

Product Manager leading the transformation of reverse logistics platforms at Best Buy Canada. Enhancing operational efficiency and customer experiences in returns and repairs.

Posted 4/14/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$100,000 - CA$106,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver on the product vision and roadmap for Reverse Logistics.
Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end.
Partner deeply with operational stakeholders to understand pain points and translate requirements into clear product direction, prioritization, and measurable outcomes.
Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.
Communicate effectively across business and technical audiences to drive alignment, influence outcomes, and lead change across complex stakeholder groups.
Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.
Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.

Requirements

What you’ll need

2-4 years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences).
Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations.
Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures.
Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value.
Confident communicator with a talent for translating technical details into meaningful conversations with business stakeholders.

Benefits

Comp & perks

Remote-first work environment
Employee discounts on awesome tech from day one.
Flexible health benefits and wellness program.
TFSA and RRSP programs.
100% matched company pension plan.
Training programs to build new and transferable skills.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementagile methodologiesroadmap developmentbacklog managementoutcome measurementreverse logisticsoperational analysissoftware deliverystakeholder engagementcross-functional team leadership

Soft Skills

effective communicationinfluencing outcomescollaborationrelationship buildingproblem-solvingtranslating requirementschange managementstrategic thinkingnegotiationadaptability