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Operations Manager – Financial Services
BESA GroupOperations Manager leading a team in financial services at Welplan. Streamlining processes and delivering client‑centric service in the construction benefits sector.
About the role
Key responsibilities & impact- Lead a small but busy team, streamline processes, and deliver calm, client‑centric service across construction benefits.
- Manage team workload planning and resource allocation, ensuring balanced workloads, resilience, and effective prioritisation.
- Conduct regular 1:1s and performance check‑ins, ensuring each team member has clear goals, development priorities, and support to succeed.
- Support employee wellbeing, spotting early signs of burnout or disengagement and taking appropriate action.
- Ensure clients receive a consistent, reliable, and friendly service across all benefit programmes.
- Oversee onboarding of new clients, ensuring smooth transitions and clear communication.
- Monitor service performance, SLAs, and client feedback to identify improvement opportunities.
Requirements
What you’ll need- Strong people leadership experience, ideally in a small or growing business.
- Proven ability to resolve complex operational issues and lead root‑cause analysis.
- Experience improving processes and building operational structure from the ground up.
- Excellent communication skills and the ability to bring clarity to ambiguous situations.
- Hands‑on operational experience in employee benefits, insurance, pensions, or financial services (desirable).
- Experience of system implementation project delivery (desirable).
Benefits
Comp & perks- Hybrid working model
- Employee wellbeing support
- Development opportunities
- 1:1s and performance check-ins
- Recognition and rewards for strong performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementoperational structureroot-cause analysissystem implementationperformance monitoring
Soft Skills
people leadershipcommunicationclient-centric serviceworkload planningemployee wellbeing