BESA Group

Manager

• Project management of the creation and implementation of Competency Frameworks for the BSE Sector
• Project manage the development, review and embedding of sector National Occupational Standards (NOS)
• Lead on qualification updates that meet the requirements of educational systems across all four UK Nations (i.e. Apprenticeships, Short Courses, related schemes)
• Manage the content and quality of BESA Academy’s learning delivery and assessment in line with internal plans, policies and procedures
• Create and manage processes for the purpose of auditing BESA Academy training and assessment provision in line with scheme requirements, compliance and BESA processes
• Lead and manage a risk-based internal assurance and audit schedule for BESA Academy online and centre-based provision, aligning with associated policies and procedures
• Support development of internal and external learning solutions, ensuring quality and assurance is met for BESA Academy products
• Support the Leadership Team to identify, manage and mitigate risks to remain compliant
• Develop and monitor Quality improvement plans
• Provide Internal Quality Assurance for BESA Academy across all areas of activity
• Produce concise reports to inform leaders and managers of key Internal Quality Assurance information, including data sets and action plans relating to audit and compliance activity
• Support the ongoing development and review of operational policies, procedures, and scheme specification documents providing guidance relating to best practice to those who will utilise such documents
• Support the Training Centre onboarding process relating to BESA Academy quality standards and technical specifications
• Manage the completion and submission of Quality Action documents as required by funding or regulatory bodies
• Participate in continuous professional development

Qualification & Skills Manager

Engineer

• Provide technical support and assist in drafting and maintaining technical guidance
• Contribute to research projects and prepare technical presentations or publications
• Engage with members by responding to queries and preparing materials for committees
• Maintain structured datasets and support the development of digital tools and resources
• Assist in drafting communication materials and attending industry events

Graduate Building Services Engineer

Financial Planning and Analysis

• Lead a small but busy team, streamline processes, and deliver calm, client‑centric service across construction benefits.
• Manage team workload planning and resource allocation, ensuring balanced workloads, resilience, and effective prioritisation.
• Conduct regular 1:1s and performance check‑ins, ensuring each team member has clear goals, development priorities, and support to succeed.
• Support employee wellbeing, spotting early signs of burnout or disengagement and taking appropriate action.
• Ensure clients receive a consistent, reliable, and friendly service across all benefit programmes.
• Oversee onboarding of new clients, ensuring smooth transitions and clear communication.
• Monitor service performance, SLAs, and client feedback to identify improvement opportunities.

Operations Manager – Financial Services

• Lead a small but busy team, streamline processes, and deliver client-centric service
• Act as the senior escalation point for operational issues
• Map, document, and refine core processes across benefits administration
• Ensure clients receive consistent service across all benefit programmes

Qualification & Skills Manager

Graduate Building Services Engineer

Operations Manager – Financial Services

Operations & Service Delivery Manager – Finance