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Operations & Service Delivery Manager – Finance
BESA GroupOperations & Service Delivery Manager leading a team at Welplan, focusing on client-centric services and process improvement. Overseeing service delivery and fostering team culture.
About the role
Key responsibilities & impact- Lead a small but busy team, streamline processes, and deliver client-centric service
- Act as the senior escalation point for operational issues
- Map, document, and refine core processes across benefits administration
- Ensure clients receive consistent service across all benefit programmes
Requirements
What you’ll need- Strong people leadership experience
- Proven ability to resolve complex operational issues
- Experience improving processes and building operational structure
- Excellent communication skills
Benefits
Comp & perks- Hybrid working model allowing 2-3 days per week at home and 2-3 days in the office
- Strong emphasis on employee wellbeing
- Recognition and reward for strong performance
- Development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
people leadershipcommunicationproblem resolutionprocess improvementoperational structure building