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Insurance Operations Associate
Berry StreetInsurance Operations Associate improving healthcare billing processes. Working with claims denials and leveraging AI tools in a remote health tech startup.
About the role
Key responsibilities & impact- Work claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing tickets
- Identify recurring patterns and proactively surface process improvements or automation opportunities
- Leverage AI tools to eliminate repetitive manual tasks
- Help build and refine internal SOPs and payer-specific playbooks
- Monitor claims pipeline health and flag anomalies before they become revenue leakage
- Coordinate with providers on missing documentation, credentialing gaps, or coding questions
- Communicate with vendors to continuously improve our tools, and help to evolve their setup on an ongoing basis
- Escalate complex payer issues and help execute special initiatives to improve our overall revenue operation
Requirements
What you’ll need- Recent college graduate or 1–2 years of experience in healthcare billing, RCM, insurance operations, or a fast-paced ops role
- Genuine curiosity about AI—you've used Claude or similar tools to actually solve problems, not just play around
- Comfort with ambiguity and a bias toward action; you don't wait to be told exactly how to do something
- Strong attention to detail, especially with numbers, claim data, and payer rules
- Excellent written communication—you can write a clear, firm appeal letter and a concise Slack message with equal ease
- Tech-forward: you pick up new tools fast and actively look for ways to automate the annoying stuff
- Able to work East Coast hours (9am–6pm ET)
- Bonus: experience with medical billing software, clearinghouses (e.g. Office Ally, Availity), or CPT/ICD-10 coding
Benefits
Comp & perks- Opportunity to work at a mission-driven health tech startup.
- Exposure to modern AI tools and platform operations.
- Supportive, collaborative team culture.
- Comprehensive health insurance plans, including dental and vision
- Citibike membership 🚲
- Unlimited dietitian care 🍓
- Continuous learning opportunities
- Compensation: Hourly ($16-$20/hour)
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare billingrevenue cycle managementinsurance operationsCPT codingICD-10 codingdata analysisprocess improvementautomationroot cause analysisclaims management
Soft Skills
attention to detailwritten communicationproblem-solvingcuriosityadaptabilitybias toward actionorganizational skillscollaborationcritical thinkingtime management