Berry Street

Operations

• Work claims denials, rejections, and billing exceptions end-to-end—researching root causes and driving resolution, not just routing tickets
• Identify recurring patterns and proactively surface process improvements or automation opportunities
• Leverage AI tools to eliminate repetitive manual tasks
• Help build and refine internal SOPs and payer-specific playbooks
• Monitor claims pipeline health and flag anomalies before they become revenue leakage
• Coordinate with providers on missing documentation, credentialing gaps, or coding questions
• Communicate with vendors to continuously improve our tools, and help to evolve their setup on an ongoing basis
• Escalate complex payer issues and help execute special initiatives to improve our overall revenue operation

Insurance Operations Associate