Berry Street

Account Manager

• Berry Street mission: transform how Americans eat through nutrition therapy; platform connects patients with Registered Dietitians and AI tools
• Sit at the intersection of operations, commercial, and technology owning partner implementations and internal workflows
• Build and launch processes using low/no-code tools rather than passing requirements to engineering
• Own technical onboarding and implementations for new partnerships
• Build and maintain workflows using low/no-code tools
• Translate commercial priorities into lightweight, scalable operational processes
• Manage projects from scoping through execution, ensuring clarity and accountability
• Troubleshoot issues in real time and proactively refine processes
• Partner closely with the Head of Experience and CCO on priorities
• Collaborate with engineering teams on technical design, troubleshooting, and tickets
• Role reports to Head of Customer Experience and is based in the NYC office; opportunity to evolve into Product or expanded partnerships

Partnerships Implementation Lead

Revenue Operations

• Develop revenue cycle management function and ensure smooth flow of claims and payments from insurance payers
• Track and optimize end-to-end revenue cycle operations, including benefits verification, claims submission, payment posting, denials management, and revenue optimization
• Manage and lead payer operations and processes
• Monitor and analyze revenue cycle performance metrics and KPIs; identify opportunities for improvement and implement action plans
• Implement and optimize payer operations strategies, policies, and procedures to maximize revenue and minimize denials and delays
• Collaborate with Product & Engineering and the broader Operations function to surface upstream issues impacting collections and implement solutions
• Develop and maintain strong relationships with insurance payers to ensure accurate and timely claims submission and payment processing
• Stay up to date with industry trends, regulations, and revenue cycle management best practices

Head of Payer and Revenue Operations

Product Manager

• Own the provider strategy & roadmap: define long-term vision for how dietitians use Berry Street, focusing on AI-powered features that surface context, reduce friction, and strengthen provider-patient trust
• Define success metrics that matter: translate company goals into measures of adoption, engagement, and patient outcomes to guide decision-making
• Align cross-functional partners: work closely with clinical operations, customer experience, and commercial teams to address clinical needs and business goals
• Deliver high-impact product releases: prioritize and launch features that streamline provider workflows, surface the right context at the right time, and strengthen patient engagement
• Use research and data to set direction: combine provider feedback, usage analytics, and behavioral insights to identify opportunities and validate design decisions
• Champion patient-centered impact: keep patient health outcomes at the core of provider-facing product decisions to empower dietitians to deliver measurable care
• Inspire and communicate vision: share a clear roadmap and narrative that builds alignment, excitement, and accountability across the company

Lead Product Manager, Provider Experience

Full-stack Engineer

• Contribute to the technical infrastructure for our digital health offering
• Develop and maintain software applications that support the delivery of health services to users (patients & providers) of the platform
• Work closely with Head of Engineering, Head of Product, and founders to help architect and spin up pieces of our tech stack, build provider and patient facing UIs, and integrate 3rd party services
• Integrate third-party APIs and services into the platform to enhance functionality and user experience
• Develop and implement scalable and maintainable software architecture for the platform

Software Engineer

Product Designer

• Define and uphold a cohesive design system and user experience across mobile, web, and telehealth
• Manage, mentor, and inspire a small team of product designers, fostering a culture of craft, collaboration, and continuous learning
• Partner with product, engineering, and clinical teams to translate complex healthcare workflows into simple, intuitive interfaces
• Set standards for research, prototyping, visual design, and usability testing to ensure product decisions are grounded in both creativity and evidence
• Contribute directly to product design where needed, especially in early iterations or high-stakes features
• Advocate for design thinking in strategy discussions and ensure the user voice is central to decision-making

Partnerships Implementation Lead

Head of Payer and Revenue Operations

Lead Product Manager, Provider Experience

Software Engineer

Head of Design