Vice President of Customer Success
Tutored by Teachers
Lead Product Manager, Provider Experience
Berry Street
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $200,000 - $250,000 per year
Job Level
Senior
About the role
- Own the provider strategy & roadmap: define long-term vision for how dietitians use Berry Street, focusing on AI-powered features that surface context, reduce friction, and strengthen provider-patient trust
- Define success metrics that matter: translate company goals into measures of adoption, engagement, and patient outcomes to guide decision-making
- Align cross-functional partners: work closely with clinical operations, customer experience, and commercial teams to address clinical needs and business goals
- Deliver high-impact product releases: prioritize and launch features that streamline provider workflows, surface the right context at the right time, and strengthen patient engagement
- Use research and data to set direction: combine provider feedback, usage analytics, and behavioral insights to identify opportunities and validate design decisions
- Champion patient-centered impact: keep patient health outcomes at the core of provider-facing product decisions to empower dietitians to deliver measurable care
- Inspire and communicate vision: share a clear roadmap and narrative that builds alignment, excitement, and accountability across the company
Requirements
- 5+ years in product management
- Owned a product area end-to-end (from strategy and roadmap to delivering features that drove measurable impact)
- Experience in setting strategy, not just executing tasks, and comfortable making tradeoffs balancing user needs, technical feasibility, and business priorities
- Ability to partner with engineers, designers, and data scientists to turn complex, ambiguous problems into simple, intuitive solutions
- Experience leading initiatives where product outcomes and long-term impact were your responsibility
- Use qualitative insights and quantitative data together to guide priorities and evaluate success
- Thrive in a fast-moving, high-growth environment, balancing short-term iteration with long-term vision
- Nice to have: Experience with AI-driven coaching and behavior change features (e.g., real-time feedback, personalized nudges)
