Client Support Specialist

Berry Law

Client Support Specialist supporting Veterans through their claims process at Berry Law. Conducting intake, managing documentation, and maintaining client records with high attention to detail.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and technical proficiency in managing client information and documentation within case management software. Exhibits a mission-first mindset and a growth-oriented attitude while maintaining organization and attention to detail.

Highest-signal resume keywords

Client Intake ManagementVA Claims Process KnowledgeDocument Management System ProficiencyExceptional Communication SkillsSelf-Motivation and Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Management SoftwareDigital Record ManagementDocumentation GatheringMultitasking AbilityAttention to Detail

Soft Skills

Professional CommunicationPositive DemeanorTenacityGrowth-Oriented Attitude

Industry Keywords

Veteran AffairsMission-First MindsetClient AdvocacyHigh-Performance Environment

About the role

Key responsibilities & impact

Conduct client intake conversations while accurately entering information into case management software
Clearly explain the VA claims process to prospective clients
Communicate professionally with clients via phone, email, and text; proactively follow up to advance qualified cases
Identify the claims a client wishes to file with the VA and gather the necessary documentation and statements to support those claims
Organize and maintain client files within the firm's document management system
Demonstrate strong attention to detail, multitasking ability, and a consistently professional and positive demeanor
Work independently with a high degree of self-motivation, organization, and tenacity

Requirements

What you’ll need

Mission-first mindset — a relentless drive to advance justice on behalf of every client
Technical proficiency — comfortable navigating multiple software platforms; able to quickly learn new systems and accurately manage digital records
Exceptional communication skills — both written and verbal, across all client and staff interactions
Growth-oriented attitude — a genuine desire to develop professionally within a high-performance environment
Active military member, Veteran, or immediate family member of someone who has served (preferred)

Benefits

Comp & perks

Berry Law has been recognized nationally for its exceptional workplace culture and sustained growth: Inc. 5000 — One of America's Fastest-Growing Private Companies (six consecutive years)
Law Firm 500 — One of the Fastest-Growing Law Firms in the Nation (five consecutive years)
Best in Business — Recognized for Veteran Support
U.S. Department of Labor HIRE Vets Medallion Award
Secretary of Defense Pro Patria Award
Military Times Best for Vets: Employers
U.S. News & World Report Best Companies to Work For