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Intake Operations Manager
Berry LawIntake Operations Manager overseeing intake operations from sign-up through legal handoff at a law firm. Leading teams to ensure operational performance and accountability in a growing environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in operations management, particularly in intake and onboarding processes, with a focus on implementing process improvements and operational efficiencies. Proven ability to analyze performance metrics and drive accountability in high-volume environments.
Highest-signal resume keywords
Leadership ExperienceOperational Performance MonitoringProcess Improvement ImplementationAnalytical SkillsTeam Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Intake Operations ManagementOnboarding ProcessesDocument CollectionRecords AcquisitionCase PreparationStandard Operating Procedures DevelopmentOperational Metrics AnalysisPerformance Resource Development
Soft Skills
Problem-Solving SkillsAbility to Manage Competing Priorities
Industry Keywords
Healthcare AdministrationLegal OperationsInsurance OperationsHigh-Volume Environments
About the role
Key responsibilities & impact- Build and lead a high-performing intake operation
- Ensure the operation is scalable, accountable, and capable of supporting the firm’s growth
- Oversee all intake operations from sign-up through legal handoff
- Lead the teams responsible for onboarding, document collection, records acquisition, and case preparation
- Monitor operational performance across all intake functions
- Identify performance gaps and implement corrective action plans
- Create and maintain Standard Operating Procedures
- Develop training materials and performance resources
Requirements
What you’ll need- 5+ years of leadership experience in operations, intake, onboarding, healthcare administration, legal operations, insurance operations, or similar high-volume environments
- Experience managing teams and supervisors in a fast-paced operational setting
- Strong analytical and problem-solving skills
- Experience using operational metrics to drive accountability and performance
- Proven ability to manage competing priorities and large workloads
- Experience implementing process improvements and operational efficiencies
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities