On-Call Attorney – Veterans Disability

Berry Law

On-Call Attorney providing legal guidance to Veterans remotely via phone and email. Handling inquiries and addressing concerns throughout the appeals process with a focus on exceptional client service.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer inbound phone calls from Veterans with legal questions about their cases.
Return outbound phone calls promptly.
Respond to client emails and other attorney-level communications.
Explain VA claims and appeals processes in a clear, professional, and compassionate manner.
Address client concerns and help resolve issues before they escalate.
Deliver difficult news with empathy and professionalism.
Build trust while setting realistic expectations.
Document client communications accurately within the firm’s case management system.
Escalate issues requiring additional legal review or operational support when appropriate.
Provide a consistent, high-quality experience for every Veteran.
Maintain professionalism during difficult or emotionally charged conversations.
De-escalate frustrated or upset clients.
Work collaboratively with Client Experience, and attorneys to ensure client questions are resolved efficiently.
Help improve client satisfaction through proactive communication.
Handle a high volume of inbound and outbound client communications each day.
Remain available by phone during scheduled work hours (8:00 AM – 5:00 PM Central Time).
Meet productivity and quality expectations while maintaining exceptional client service.
Maintain accurate documentation of every client interaction.

Requirements

What you’ll need

Juris Doctor (J.D.) from an accredited law school.
Active license to practice law in at least one U.S. jurisdiction.
Excellent verbal communication skills.
Strong interpersonal and active listening skills.
Ability to explain complex legal concepts in plain language.
Professional judgment and emotional intelligence.
Ability to manage a high volume of phone calls and emails.
Strong organizational and documentation skills.
Ability to work independently in a remote environment.
Preferred: Experience with Veterans Disability law or administrative law.
Preferred: Experience in a client-facing legal role.
Preferred: Experience handling high-volume client communications.
Preferred: Experience de-escalating difficult conversations.
Preferred: Military service or familiarity with military culture.

Benefits

Comp & perks

Opportunities for performance-based incentives tied to responsiveness, client experience, productivity, and quality.
Significant autonomy while remaining consistently available to clients.
Opportunity to make a meaningful impact on the lives of Veterans every day.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Verbal Communication SkillsStrong Interpersonal SkillsActive Listening SkillsProfessional JudgmentStrong Organizational Skills