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Veterans Disability Operations Manager
Berry LawVA Operations Manager responsible for operational performance and continuous improvement in Veterans Disability practice. Engaging with multiple teams to ensure accountability and scalability.
About the role
Key responsibilities & impact- Build and maintain a high-performing VA Disability operation through operational analytics, process improvement, workflow optimization, and accountability.
- Ensure the practice can scale efficiently while maintaining consistency, quality, and predictable outcomes.
- Monitor, analyze, and improve operational performance across the VA Disability practice.
- Identify inefficiencies, eliminate bottlenecks, and improve workflows.
- Provide visibility into operational health through data, reporting, and performance analytics.
- Drive initiatives that improve throughput, reduce delays, and increase consistency across the practice.
- Collaborate closely with Platoon Leaders, IT & Development Teams, Legal Teams, and Administrative Teams to execute operational standards.
- Develop and maintain operational dashboards, scorecards, and reporting systems.
- Monitor key performance indicators across all platoons.
- Analyze operational trends and identify emerging risks, bottlenecks, and performance gaps.
- Conduct recurring operational reviews and performance assessments.
- Deliver regular reporting to the COO and operational stakeholders.
- Develop recommendations for future operational investments and improvements.
Requirements
What you’ll need- 5+ years of operations management, business operations, process improvement, project management, or operational excellence experience
- Experience supporting high-volume professional services, legal, healthcare, insurance, financial services, or similar operational environments
- Strong analytical and problem-solving skills
- Experience building operational reporting and performance dashboards
- Proven track record of process improvement and workflow optimization
- Advanced proficiency with Excel, reporting tools, and operational analytics
- Experience driving accountability through metrics, reporting, and operational performance management.
- Preferred Experience in a law firm, VA disability practice, claims environment, or regulated professional services industry
- Experience with Lean, Six Sigma, EOS, or Continuous Improvement methodologies
- Experience with Filevine or similar case management systems
- Experience implementing workflow automation and process redesign initiatives
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Operational Performance ManagementWorkflow OptimizationData AnalysisReporting Tools ProficiencyProcess Redesign
Soft Skills
Analytical SkillsProblem-Solving SkillsCollaboration