Accounts Receivable Manager

Berry Law

Accounts Receivable Manager at Berry Law executing AR system for veteran clients. Ensures timely payments and communication, supporting both clients and attorneys in billing matters.

Posted 5/17/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Execute the firm's weekly accounts receivable communication cycle for all outstanding non-withholding invoices, including outbound calls, texts, and emails
Conduct direct client outreach to collect payment, answer billing questions, and resolve routine account inquiries
Document all client communications and collection activities within the firm’s case management system
Provide exceptional support to firm attorneys
Ensure attorneys are equipped with organized, complete, and accurate information on client accounts
Coordinate with attorneys when fee disputes escalate beyond routine billing questions
Serve as the primary SOP and system administrator, ensuring all staff follow established workflows and data entry standards
Generate weekly and monthly AR performance reports for CFO review, including DSO, aging analysis, and task completion metrics
Identify process breakdowns and bottlenecks and recommend corrective actions
Train and support Billing Staff and Client Experience team members who assist with AR task volume
Initiate process improvement in accounts receivable workflows and client financial communications
Communicate with empathy and professionalism, recognizing that many veteran clients face financial hardship or service-connected disabilities
De-escalate routine billing concerns and maintain Berry Law's reputation for veteran advocacy while protecting the firm's financial interests
Recognize when client circumstances require attorney involvement and escalate appropriately without delay

Requirements

What you’ll need

Minimum five years of accounts receivable or collections experience in a high-volume consumer environment
Proven track record of meeting or exceeding DSO and collection rate targets
Proficiency with case management or CRM systems
Exceptional organizational skills with demonstrated ability to manage multiple priorities and deadlines simultaneously
Strong written and verbal communication skills, including call control
High attention to detail and commitment to data accuracy in fast-paced environments
Proficiency with payment processing systems
Ability to work independently and take ownership of outcomes
Comfort with metrics-driven performance management and accountability
Experience in professional services billing, legal billing, or law firm accounts receivable operations (preferred)
Experience working with veteran populations or in veterans' advocacy organizations (preferred)
Familiarity with VA disability appeals processes, fee agreements, or federal administrative law billing structures (preferred)
Demonstrated ability to balance financial interests with client service excellence (preferred)

Benefits

Comp & perks

Competitive compensation
Generous PTO
401(k) with firm contribution
Health, dental, and vision insurance
Employee Assistance Program (EAP)
Professional development opportunities
Firm swag and team events
Community involvement opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts receivablecollectionsDSOcollection rate targetscase management systemspayment processing systemsdata accuracyprocess improvementbillingfinancial communications

Soft Skills

organizational skillscommunication skillsattention to detailindependenceownership of outcomesempathyprofessionalismcall controlability to manage multiple prioritiesde-escalation