Bernoulli Educação

Operations Assistant

Bernoulli Educação

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Handle the operational routine including receipt, inspection, approval, shipment and tracking of orders using e-mail, the RM Núcleos system and control spreadsheets, with the goal of ensuring accurate and excellent delivery of materials to the customer.
  • Provide service by phone, e-mail and digital platform to internal and external customers in order to provide information and resolve questions.
  • Support updating the digital CRM platform by maintaining customer registration data and recording entries, incidents and complaints, in order to keep partner information up to date.
  • Assist in registering new products using the RM Núcleos system to make these products available for future order placement.
  • Monitor updates to contracts, terms and supply orders, sending the PDF file by e-mail to ensure the customer receives the physical copy with the proper signatures.
  • Prepare and update client-specific control spreadsheets, such as print-run, availability and payment calendars, using Microsoft Excel and the digital CRM platform to meet partner schools' demands.
  • Process and manage return orders so that shipping/inspection teams have access to authorized items, using the RM Núcleos system to increase accuracy of information between departments and the customer.
  • Participate in BSE fairs and events, assisting with participant reception and accreditation and ensuring excellent service.
  • Support pedagogical assistance with implementation, sending, monitoring and delivery of analysis orders via the RM Núcleos system and Microsoft Excel to serve customers wishing to expand segments.

Requirements

  • Education: High school diploma required; university studies in progress.
  • Specific knowledge: Proficient in Microsoft Office suite; familiarity with the TOTVS RM system is desirable.
Benefits
  • Health insurance
  • Dental plan
  • Life insurance
  • Meal and food allowance on the same card
  • Breakfast or afternoon snack at physical locations
  • Transportation voucher
  • Total Pass and Wellhub (access to gyms and wellness services)
  • Day off on your birthday
  • Corporate University
  • Support program for pregnant employees
  • Psychological, legal, financial and social counseling program
  • Wedding gift
  • Duo Gourmet
  • Bernoulli Benefits Club: access to a network of partners offering discounts on undergraduate and graduate courses, energy bills, language courses and much more for you and your family
  • Mothers on the hybrid work model have 100% remote work from the 6th month of pregnancy until the child is 1 year old
  • Fathers on the hybrid work model have 100% remote work from the child's birth until the child is 6 months old

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft ExcelCRM managementorder processingdata entrycontract managementproduct registrationincident resolutionsupply chain managementdigital platform supportcustomer service
Soft skills
communicationorganizational skillscustomer service orientationproblem-solvingattention to detailteam collaborationadaptabilityinterpersonal skillsevent coordinationpedagogical assistance