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Third-Party Management Analyst – Quality Management
BernhoeftAnalista de Gestão de Terceiros ensuring quality compliance and enhancing customer experience. Involved in risk management and continuous improvement processes within the organization.
About the role
Key responsibilities & impact- Ensure high levels of satisfaction, reduce churn, and promote engagement through continuous improvement initiatives.
- Assess suppliers and clients for operational, legal, and regulatory risks; prepare technical opinions and propose mitigating actions.
- Conduct follow-up meetings, collect feedback, and tailor interactions to each client's needs.
- Monitor financial results, produce executive reports and insights to support decision-making.
- Develop support materials and act as a liaison between clients and internal teams, ensuring smooth and efficient communication.
Requirements
What you’ll need- Bachelor's degree in Business Administration, Quality Management, Law, Risk Management, or related fields.
- Proven experience in risk management, compliance, auditing, or supplier/vendor management.
- Knowledge of ISO 31000, LGPD (Brazil's General Data Protection Law), and document and contract analysis.
- Advanced Excel skills, project management tools, and CRM systems.
Benefits
Comp & perks- Access to a Swile benefits card for food and meal allowances
- Health insurance (extendable to legal dependents)
- Dental plan
- Life insurance
- Wellhub (formerly Gympass) with discounts on gyms and other activities
- Access to the Moodar platform for online psychotherapy
- Birthday day off
- Mobility allowance for commuting
- Home-office allowance
- Training and development programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk managementcomplianceauditingsupplier managementISO 31000LGPDdocument analysiscontract analysisadvanced Excelproject management
Soft Skills
client engagementcommunicationfeedback collectioncontinuous improvementproblem-solvingrelationship managementdecision-makingorganizational skillstailoring interactionsliaison