Customer Success Supervisor
Bernhoeft
full-time
Posted on:
Location Type: Remote
Location: Remote • Brasil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, guide, and support the CSM team
- Conduct area rituals and ceremonies, ensuring alignment and organization
- Monitor metrics and adjust strategies to ensure results
- Develop the team through training and mentoring
- Intervene in critical customer situations
Requirements
- Bachelor’s degree in Business Administration, People Management, Management Processes, Industrial Engineering, or related fields
- Prior experience in leadership and ensuring quality deliveries
- Advanced knowledge of Excel and Power BI
- Experience managing metrics, OKRs/KRs, and performance rituals
- Excellent communication skills
- Experience working with multidisciplinary teams
- Experience in Customer Success within SaaS environments is desirable
Benefits
- Access to the Swile benefits card for food and meal allowances
- Health plan (extendable to legal dependents)
- Dental plan
- Life insurance
- Discounts at gyms and partner network through Wellhub (formerly Gympass)
- Access to the Moodar platform for online psychotherapy
- Day off on your birthday
- Swile Mobility allowance for commuting
- Home-office allowance
- Training programs and a career development model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelPower BImetrics managementOKRsKRsperformance rituals
Soft skills
leadershipcommunicationmentoringteam developmentorganizational skills
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in People ManagementBachelor’s degree in Management ProcessesBachelor’s degree in Industrial Engineering