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Service Coordinator – Dispatching Focus
BernhardService Coordinator responsible for scheduling and routing service calls at ENFRA. Ensuring accurate record keeping and providing excellent customer service in the energy infrastructure sector.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and time management skills while effectively managing service calls, technician scheduling, and billing processes. Capable of providing exceptional customer service and maintaining accurate records in a fast-paced environment.
Highest-signal resume keywords
Service Call SchedulingBilling ProcessingCustomer ServiceTime ManagementData Entry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryBilling ProcessingInvoice CodingPurchase Order ManagementTechnician Time Tracking
Soft Skills
Effective CommunicationDetail-OrientedProblem SolvingMultitaskingTeam Collaboration
Industry Keywords
Service IndustryVendor ManagementCustomer DocumentationOnboarding ProcessCompetitor Knowledge
About the role
Key responsibilities & impact- Scheduling and routing all service calls and maintaining meticulous records of incoming calls.
- Inputting billing for Services and making collections calls.
- Monitoring technician time tracking weekly.
- Assisting in new hire onboarding process and processing IT hardware & permissions requests.
- Coding and approving vendor invoices.
- Opening and tracking purchase order requests.
- Collection of associated documentation for processing customer and vendor system set-up.
- Dispatching/routing multiple service technicians.
- Verifying job completion and accuracy of technician notes.
- Inbound/outbound phone calls.
- Scheduling service repairs and routine maintenance visits.
- Processing and issuing monthly maintenance invoices.
- Making collection calls for past-due invoices weekly.
- Providing outstanding customer service to customers.
- Data entry and various administrative tasks.
Requirements
What you’ll need- Work well with others in difficult situations to solve customer issues and achieve positive results.
- Possess strong time management skills and ability to work under time constraints.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company's competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
Benefits
Comp & perks- Health insurance
- Paid time off
- Professional development opportunities