Service Coordinator

Bernhard

Service Coordinator at ENFRA responsible for scheduling service repairs and managing technician workflows. Fostering customer service and operational efficiency in the energy sector.

Posted 7/6/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Scheduling and routing all service calls and maintain meticulous records of incoming calls.
Inputs billing for Services and makes collections calls.
Monitors technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor.
Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
Assists in coding and approvals of vendor invoices.
Opens and tracks purchase order requests.
Collection of associated documentation for processing customer and vendor system set-up.
Dispatching/routing multiple service technicians.
Verifying job completion and accuracy of technician notes.
Inbound/outbound phone calls.
Scheduling service repairs and routine maintenance visits.
Processes and issues monthly maintenance invoices.
Makes collection calls for past-due invoices on a weekly basis.
Provides outstanding customer service to our customers.
Data entry and various administrative tasks.

Requirements

What you’ll need

Work well with others in difficult situations to solve customer issues and achieve positive results.
Possess strong time management skills and ability to work under time constraints.
Effective verbal and written communication skills.
Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
Versed in the industry and the Company's competitors.
Ability to multitask and perform duties outside of the scope of work when necessary.

Benefits

Comp & perks

Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryBilling ProcessingInvoice ManagementPurchase Order TrackingTime TrackingService SchedulingVendor Invoice CodingDocumentation CollectionTechnician DispatchingAdministrative Tasks

Soft Skills

Effective CommunicationDetail-OrientedProblem SolvingMultitaskingTeam Collaboration