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About the role
Key responsibilities & impact- Make Safety the number one priority in the business unit.
- Develop and implement execution plan to maximize overall business objectives, and ensure maximum profitability.
- Manage the Services team to maintain, embrace and enforce the company's Core Values and to lead by example.
- Communicate with Corporate Operations to identify, manage and share overall Best Practices and project resources.
- Hiring and disciplinary duties.
- Meet or exceed growth goals.
- Manage Key Performance Indicators (safety, financial expectations, accurate forecasting, AR management, personnel development, sales team performance) Measuring and counteractions on both operations and sales goals.
- Provide key leadership direction for operations within the business unit to ensure a cohesive team.
- Coordinate and confer with others to resolve operational problems and difficulties and to authorize plans of action within corporate framework.
- Evaluates local performance, for customer satisfaction and provides leadership for performance enhancement and proactive resolution of issues.
- Allocates resources as needed to ensure business unit and project team commitments to customers are met.
- Manage personnel priorities relating to technical ability and staffing levels to gain greater efficiencies to improve customer satisfaction and reduce cost.
- Ensure compliance with state, local, and federal legal requirements and operates the local office with the highest business ethics.
- Ensure the quality of work to corporate standards and project requirements.
- Meet or exceed all financial budgets and goals, including reviewing all set-ups, monitoring all pricing, and reviewing cost data with project team(s).
- Implement Productivity Improvements, assure project compliance and quality assurance.
- Maintain consistency in Project and Field Management processes throughout the business unit.
- Maintain Customer Satisfaction.
Requirements
What you’ll need- Preferably a bachelor's degree in engineering or business.
- Must understand the company's policies and procedure, lead by example, create solutions, offer guidance and generally manage the department with little regular supervision needed.
- Must have knowledge of the service business and a minimum of 10 years of successful and verifiable experience.
- Must have experience in outside sales and new business development.
- Ability to manage profit and losses as well as reporting on weekly and monthly projections.
- Ability to create a reliable budget as part of a professional departmental budget plan.
- Effective verbal and written communication skills.
- Detail oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Well versed in the industry and the Company's competitors.
- Excellent multitasking skills, with the ability to perform duties outside of scope of work when necessary.
Benefits
Comp & perks- Inclusion is at the heart of our culture.
- We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget managementprofit and loss managementproject managementKPI managementcustomer satisfaction evaluationresource allocationproductivity improvementquality assuranceforecastingsales performance management
Soft Skills
leadershipcommunicationproblem-solvingmultitaskingdetail-orientedteam managementguidancesolution creationoperational managementcustomer service
Certifications
bachelor's degree in engineeringbachelor's degree in business