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About the role
Key responsibilities & impact- Enters, updates, and audits system codes and tables to ensure alignment with approved HR processes and governance standards.
- Reviews system data for completeness and identifies missing or inconsistent information, coordinating with the appropriate HR teams to request corrections.
- Runs and monitors scheduled interfaces between HRIS and connected systems using established procedures, documents issues, and escalates interface failures or discrepancies to higher level HRIS or technical staff.
- Serves as the primary point of contact for HRIS tickets and inquiries, responding to routine questions and escalating issues when appropriate.
- Supports employee and manager self-service and HR user access by answering basic system navigation and access questions.
- Fulfills basic data requests by providing standard information or directing requests to the appropriate HRIS Analyst or HR team.
- Maintains report distribution lists and system-based user notifications as directed.
- Processes standard access requests and system permissions following established controls and approvals.
- Develops and maintains HRIS process documentation, standard operating procedures (SOPs), and reference materials.
- Performs work under direct supervision, handling routine operational tasks and referring complex, non-standard, or escalated issues to higher-level HRIS staff.
Requirements
What you’ll need- Beginning to working knowledge of HR systems, system administration, or HR operations.
- Typically requires a high school diploma and 0–2 years of related experience in HR, HRIS support, payroll, benefits, or administrative systems roles.
- Strong attention to detail and ability to follow defined procedures.
- Basic computer proficiency, including Microsoft Office applications.
- Effective verbal and written communication skills.
- Ability to manage multiple routine tasks in a fast-paced environment.
- Associate’s degree or coursework in Human Resources, Business Administration, or Information Systems preferred.
- Exposure to HRIS platforms such as UKG, iCIMS, TalentGuard, or JDE preferred.
- Experience working in a shared services or ticket-based support model preferred.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR systemssystem administrationHR operationsdata managementreport distributionprocess documentationstandard operating proceduresdata requestssystem permissionsinterface monitoring
Soft Skills
attention to detailcommunication skillstask managementproblem-solvingcustomer servicecollaborationadaptabilitytime managementorganizational skillsescalation management
Certifications
Associate’s degree in Human Resourcescoursework in Business Administrationcoursework in Information Systems
