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About the role
Key responsibilities & impact- Meet or exceed all financial expectations, budgets and goals, monitoring pricing, and reviewing cost data with Business Unit Manager.
- Monitor and maintain cash position of business unit.
- Resolve dollar disputes between estimates and the company's actual cost.
- Build and sustain customer relationships to ensure complete customer satisfaction.
- Manage dispatch procedures and effective communications with field staff resources.
- Management of all field labor with the business unit including development of service teams and roles and responsibilities.
- Coordination with Business Unit Manager regarding: hiring and termination of all technicians, conducting performance reviews, recommending salary changes, resolving personnel issues, and the development of talent within the business unit.
- Initiate technician labor productivity improvements in partnership with the Field Supervisor(s) to ensure the quality of work to the company's standards and project requirements.
- Estimation of service repair and replacement projects.
- Promote and accountable for all aspects of Safety and Risk Management, including ensuring proper oversight of the Notice to Proceed, Signed Contracts, Contract Change Orders, Certificate of Insurance and Bonds.
- Assist Field Supervisor in regulating quality control on Service jobs.
- Ensure that employee morale and retention are kept at a high level.
- Maintain inventory and tool procurement for all service vehicles.
- Maintain continuing education program for Service field personnel.
- Perform Services' orientation for new hires.
- Conduct project kick-off meetings to coordinate small jobs with Management.
- Coordinate subs and vendors as related to Service jobs.
- Assist in the development of software and technology tools (Estimation and hand-held devices).
- Participate in staff meetings with Business Unit Manager, addressing management issues as well as training, safety and productivity improvements.
Requirements
What you’ll need- 5+ years' experience in the service business.
- Organized and self-motivated, with the ability to lead a team of technicians.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company's competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
- Working knowledge of Microsoft Word, Excel, and PowerPoint.
Benefits
Comp & perks- Inclusion is at the heart of our culture.
- We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment.
- Opportunities for career advancement in a supportive environment that values continuous learning and development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial managementcost analysisservice estimationquality controlsafety managementrisk managementinventory managementproject managementlabor productivity improvementteam development
Soft Skills
leadershipcommunicationorganizationdetail-orientedself-motivatedcustomer relationship managementmultitaskingemployee morale managementproblem-solvingtraining and development