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Client Services Partner
BernhardStrategic leader responsible for client engagement in energy infrastructure solutions. Ensuring long-term client satisfaction through skilled relationship management and strategic alignment across teams.
About the role
Key responsibilities & impact- Act as a key point of contact for EaaS clients, ensuring their expectations are clearly understood, communicated internally, and consistently met or exceeded.
- Build and maintain strong relationships to foster long-term client satisfaction and loyalty.
- Proactively identify client needs and opportunities, advocating for client priorities across internal teams.
- Translate client feedback into actionable insights and ensure consistent communication and follow-through across departments.
- Facilitate regular internal reviews of client accounts to ensure alignment on deliverables and expectations.
- Establish and reinforce best practices for client interaction, communication, and service delivery.
- Mentor emerging leaders and team members on relationship management and service excellence.
- Contribute to overall business development and client growth strategies.
- Define and track key performance metrics for client satisfaction, retention, and expansion.
- Support proposal development, client success story development, and strategic planning for new opportunities.
Requirements
What you’ll need- Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering, or Construction environment.
- Proven track record of managing large, complex client relationships in a B2B or services environment.
- Strong interpersonal, facilitation, and communication skills.
- Strategic thinker with the ability to influence cross-functional teams and executive leadership.
- Ability to travel as needed to support client and internal engagement.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship managementclient satisfactioncommunicationfacilitationstrategic thinkinginfluencingmentoringbusiness developmentclient retentionservice excellence