Client Services Partner

Bernhard

Strategic leader managing client engagement for Energy-as-a-Service company, fostering client relationships and driving internal alignment.

Posted 4/28/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as a key point of contact for EaaS clients, ensuring their expectations are clearly understood, communicated internally, and consistently met or exceeded.
Build and maintain strong relationships to foster long-term client satisfaction and loyalty.
Proactively identify client needs and opportunities, advocating for client priorities across internal teams.
Translate client feedback into actionable insights and ensure consistent communication and follow-through across departments.
Facilitate regular internal reviews of client accounts to ensure alignment on deliverables and expectations.
Establish and reinforce best practices for client interaction, communication, and service delivery.
Mentor emerging leaders and team members on relationship management and service excellence.
Contribute to overall business development and client growth strategies.
Define and track key performance metrics for client satisfaction, retention, and expansion.
Support proposal development, client success story development, and strategic planning for new opportunities.

Requirements

What you’ll need

Minimum of 5+ years of experience in client services, account management, or business development in an Architecture, Engineering, or Construction environment.
Proven track record of managing large, complex client relationships in a B2B or services environment.
Strong interpersonal, facilitation, and communication skills.
Strategic thinker with the ability to influence cross-functional teams and executive leadership.
Ability to travel as needed to support client and internal engagement.

Benefits

Comp & perks

Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.
Supportive environment that values continuous learning and development.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementclient satisfactioncommunicationfacilitationstrategic thinkinginfluencingmentoringbusiness developmentclient retentionservice excellence