Service Coordinator – Billing Coordinator
Bernhard
full-time
Posted on:
Location Type: Office
Location: Little Rock • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Scheduling and routing all service calls and maintain meticulous records of incoming calls.
- Inputs billing for Services and makes collections calls.
- Monitors technician time tracking on a weekly basis.
- Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
- Assists in coding and approvals of vendor invoices.
- Opens and tracks purchase order requests.
- Collection of associated documentation for processing customer and vendor system set-up.
- Dispatching/routing multiple service technicians.
- Verifying job completion and accuracy of technician notes.
- Inbound/outbound phone calls.
- Scheduling service repairs and routine maintenance visits.
- Processes and issues monthly maintenance invoices.
- Makes collection calls for past-due invoices on a weekly basis.
- Provides outstanding customer service to our customers.
- Data entry and various administrative tasks.
Requirements
- Work well with others in difficult situations to solve customer issues and achieve positive results.
- Possess strong time management skills and ability to work under time constraints.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company's competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrybillinginvoice processingpurchase order managementtime trackingservice schedulingdispatchingdocumentation collectioncustomer serviceadministrative tasks
Soft skills
time managementcommunicationdetail-orientedproblem-solvingmultitaskingteamworkadaptabilitycustomer focusorganizational skillsability to work under pressure