Berkshire Hathaway GUARD Insurance Companies

Business Analyst

• Lead, mentor, and develop a team of Business Analysts to ensure high performance and professional growth.
• Establish and maintain best practices, standards, and tools for business analysis across the technology organization.
• Ensure consistency and quality in the team’s output, including how user stories and acceptance criteria are written.
• Drive continuous improvement in business analysis practices, tools, and methodology.
• Conduct gap analysis and identify problems, opportunities and solutions.
• Support value stream planning, execution, and delivery by working closely with cross-functional teams including IT, product, operations, and finance.
• Facilitate meetings, workshops, and presentations to elicit requirements, communicate findings and gain align with the stakeholders.
• Translate business needs into user stories and tickets.
• Collaborate with product owners, developers, and QA teams to ensure successful implementation of solutions.
• Assist in user acceptance testing (UAT) and ensure solutions meet business expectations.

Business Analyst Manager

Scrum Master

• Provide direct coaching and hands on support to our agile delivery teams, including Product Owners, Business Analysts, Developers and testers
• Lead by example agile values, transparency and adaptability
• Remove obstacles to team progress and keep teams focused on delivery
• Facilitate agile ceremonies and leverage tools like Azure DevOps for planning and reporting
• Drive continuous improvement by coaching teams on agile best practices and fostering a collaborative and trusting environment through observation, feedback and continuous learning
• Collaborate closely with Product Owners, Business Analysts, Developers and QAs to ensure clear understanding of process, work and priorities
• Proactively identify training opportunities and provide ongoing coaching and mentoring of teams to improve collaboration, self management and engagement
• Prepare and maintain organizational wide agile materials and documentation

Senior Scrum Master

DevOps Engineer

• Shape, code and scale next-gen data services on cutting-edge DnA Platform!
• Lead the execution of strategic data initiatives as AVP of Data Platform Services - Engineering & DevOps.
• Own and drive Data Engineering & Integration Services.
• Enable customers to ingest, transform, and manage data pipelines using Microsoft Fabric workloads.
• Deliver automation and operational excellence for deploying data and AI solutions.
• Implement CI/CD pipelines for Fabric workloads, manage MLOps for model lifecycle, and establish LLMOps for generative AI solutions.
• Build and maintain code, templates, and technical assets within Microsoft Fabric workloads.
• Mentor a team of engineers and architects.
• Align services with Platform product roadmap and work closely with Domain Success teams.

AVP, Data Platform Services – Engineering & DevOps

Manager

• Coordinate care and guide injured workers through the treatment process
• Communicate regularly with medical providers and document clinical updates
• Facilitate timely and appropriate return‑to‑work plans
• Assign field case managers and manage hospital discharge planning
• Monitor treatment progress and intervene when cases need additional support
• Serve as a medical resource to claims adjusters
• Review and process pharmacy prior authorization requests in ScriptAdvisor

Nurse Case Manager

Claims Specialist

• Manage a caseload of complex, lost‑time and litigated NY claims from start to finish, ensuring accuracy, timeliness, and strategic decision‑making
• Handle complex NY loss‑time workers’ compensation claims, including litigated matters and high‑exposure files
• Determine compensability and coverage for claims under New York Workers’ Compensation Law and other applicable jurisdictions
• Drive settlement strategy, including negotiation and finalization of agreements under management review
• Gather, evaluate, and interpret medical and factual evidence to support defensible claim outcomes
• Coordinate and lead outside investigations, including IMEs, surveillance, and specialized field work
• Manage and direct outside counsel, ensuring litigation progresses efficiently and within authority
• Communicate frequently with injured workers, attorneys, investigators, medical providers, insureds, agents, and internal partners
• Execute timely and accurate claims handling, including documentation, reserving, payment processing, and compliance reporting

Workers' Compensation Complex Claims Adjuster

• Guide and support our IT and Business teams through our agile journey through coaching
• Act as a servant leader, removing impediments and enabling the team to focus on delivery
• Work closely with stakeholders and cross functional teams to align priorities
• Promote agile best practices, tools and processes to enhance team performance and efficiency
• Identify and drive process improvements that support agility at both the team and organizational level
• Build strong relationships with IT and Business stakeholders
• Measure and track agility maturity and key performance indicators
• Promote a culture of transparency, accountability and iterative delivery

Call Center Representative

• Design, configure, and maintain NICE CXone contact center environments.
• Develop and manage integrations between CXone and third-party systems (PCIPal, Proprietary Software Insure Platforms, workforce management tools, etc.).
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Monitor system performance and troubleshoot issues to ensure high availability and optimal performance.
• Implement IVR flows, call routing strategies, and omnichannel configurations.
• Support reporting and analytics initiatives using CXone tools and custom data pipelines.
• Maintain documentation for system architecture, configurations, and processes.
• Stay current with NICE CXone updates, best practices, and emerging technologies.

Contact Center Engineer

Business Operations

• The Senior Claims Business Process Engineer drives strategy, optimization, and transformation across the Property & Casualty (P&C) Claims organization.
• This senior‑level role leads a portfolio of cross‑functional process improvement initiatives, delivering measurable business outcomes tied to operational efficiency, customer experience, and claims financial performance.
• Acting as a trusted advisor to Claims executives and functional leaders, the Senior Process Engineer influences enterprise decision‑making, leads complex discovery and design efforts, and ensures alignment across Operations, Underwriting, Technology, Data, Legal, and Compliance.
• This role requires deep process engineering expertise, P&C insurance claims experience, and the ability to manage senior‑level stakeholders in a dynamic operating environment.

Senior Claims Business Process Engineer

• Investigate and resolve commercial auto liability and physical damage claims involving trucking exposures.
• Review and interpret policy language to determine coverage and consult with coverage counsel when needed.
• Manage a caseload of moderate to high complexity and exposure, applying effective resolution strategies.
• Communicate with insureds, claimants, attorneys, body shops, and law enforcement to gather relevant information.
• Collaborate with defense counsel and vendors to support litigation strategy and recovery efforts.
• Ensure claims are handled accurately, efficiently, and in alignment with service and regulatory standards.
• Participate in file reviews, team meetings, and ongoing training to support continuous learning.