Berkshire Hathaway GUARD Insurance Companies

Customer Support

• Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
• Answer questions about our insurance products and services with clarity and professionalism
• Take ownership of each interaction, aiming for first-contact resolution whenever possible
• Resolve inquiries or smoothly escalate complex issues to the right team
• Accurately document customer interactions and maintain detailed records
• Use our systems, tools, and knowledge resources to deliver timely, accurate information
• Consistently provide polite, courteous, and empathetic service—even in challenging situations
• Share customer feedback to help us continuously improve our service experience

Customer Service Representative

Manager

• This role serves as the critical bridge between product creation and successful product implementation.
• The Product Enablement Manager ensures new and revised insurance products are launched effectively, accurately, and compliantly.
• This position owns product readiness across systems, tools, and forms, ensuring underwriters and operational partners have reliable, accessible resources to support successful adoption.
• Owner of the implementation of new and revised products (rates, rules, forms) from the business side of the company, ensuring compliance
• Owns UAT for product changes and implementation, ensuring they are accurately reflected in our systems
• Develops and maintains a forms library, including form usage and attachment logic
• Owns post-launch testing and quarterly audits for forms, rules, and rates
• Defines KPIs to measure product adoption, efficiency, and enablement success (e.g., error rates, underwriting feedback)

Product Enablement Manager

Product Manager

• Collaborate closely with the product development leader, playing a pivotal role in the development of new products and the maintenance of existing lines of business.
• Assists in the development, drafting, and enhancement of forms and forms language, including strategic input and actionable recommendations.
• Support the design, development, and implementation of system and process solutions that align with the forms implementation strategy.
• Collaborate with training and marketing to develop communication, training, and marketing materials in support of new or enhanced products and initiatives.
• May require delivery of training materials or content.
• Conduct competitor intelligence research.
• Demonstrate awareness of each state’s regulatory environment and legislative rules to ensure that compliance standards are met.
• Document, maintain, and version control forms attachment logic.
• Collaborate with Strategic Business Analysis Unit for the purposes of ad-hoc analysis to support strategies and initiatives.
• Creates, maintains and version controls templates, documentation and schedules for underwriting audit.

Product Development Manager

SDET

• Design and implement scalable and maintainable automated test frameworks using Tricentis Tosca and other tools.
• Analyze business and functional requirements related to P&C insurance systems and translate them into effective automated test strategies and plans.
• Perform functional, regression, integration, API testing, accessibility testing across web and backend systems.
• Collaborate with cross-functional teams including business analysts, developers, and product owners to ensure test coverage and quality.
• Execute automated test cases, log defects, and track them to closure using Azure DevOps.
• Develop automated tests for APIs, UI, and backend systems.
• Mentor junior QA engineers and review their test scripts.
• Integrate automated tests into CI/CD pipelines.
• Analyze test results, identify trends, and provide actionable insights.
• Maintain test documentation and contribute to knowledge sharing across QA teams.

Automation Test Engineer II

AI Engineer

• Assist Senior Data Engineers in building, testing, and maintaining data pipelines, analytics solutions, and AI-enabled features.
• Support data preparation, validation, and documentation efforts across data engineering, analytics, and AI initiatives.
• Contribute to the development and experimentation of AI Agents and foundational LLM-driven workflows (where approved and appropriate).
• Work with structured and semi-structured data using Python and SQL to support analytics and AI use cases.
• Participate in cloud-based data and AI platforms, gaining hands-on exposure to modern data engineering and AI engineering practices.
• Collaborate with Engineers and Analysts to understand business requirements and translate them into technical solutions.
• Learn through shadowing, code reviews, and pair-programming, while progressively taking ownership of well-defined tasks.
• Document work clearly to support knowledge sharing, reproducibility, and team standards.
• Apply a data-driven and AI-first mindset to problem solving, experimentation, and continuous improvement.

Data-AI Engineering Intern

IT Support

• Setup/image employee desktop and laptops as part of upgrade migration strategy
• Install Software/Hardware for Telephony platform migration
• Responding to individual Help Desk requests for IT support issues
• Using IT Help Desk Ticket system to document, prioritize, and track requests
• Coordinate setup of new employee resources
• Diagnosing hardware and software related problems
• Documenting systems, processes and/or procedures
• Installing/configuring new computers/telephones
• Installing software, patches and rollups to end-user workstations
• Install software on desktops and laptops as required to support business needs
• Troubleshooting printers/scanners/copiers
• Maintaining inventory of equipment and supplies (cables, adapters, toner, ink etc.)

IT Helpdesk Intern

Human Resources

• Managing and monitoring the official HR inbox, responding to routine inquiries and escalating as appropriate
• Supporting HR project work focused on process improvements, policies, and documentation
• Assisting with the creation and maintenance of HR policies, procedures, and internal resources
• Supporting leave of absence communications and related employee materials
• Assisting with compliance and legal updates, including research and documentation support
• Helping coordinate and promote employee engagement, wellness, and culture initiatives
• Providing general administrative and operational support to the HR team as needed

Human Resources Intern

Collections

• Updating and maintaining Collection Agency status on policies
• Communicating policy information to external vendors
• Assisting with day-to-day activities and special projects as needed

Collections Intern

Attorney

• Support Coverage team from June 1, 2026 - August 7, 2026
• Set up legal matters
• Send subpoena responses
• Draft straightforward correspondence and legal letters
• Assist with legal research and fact-finding investigations

Legal Intern – Coverage

Underwriter

• Assist in the creation and maintenance of Standard Operating Procedure documentation, as well as lookups and other reference materials
• Provide input on communications and implementation with relevant internal teams, including Underwriting, Distribution, Policy/Underwriting Services, and Loss Control
• Actively participate in the execution of underwriting projects and initiatives

Underwriting Intern

Auditor

• Conduct virtual premium audits across Workers’ Compensation, Businessowners’, and other commercial lines.
• Dive into financial records—payroll, sales, tax documents—to verify exposures and classifications with precision.
• Build strong relationships as you collaborate with policyholders, agents, and internal teams to collect and validate key information.
• Deliver clear, accurate audit reports that reinforce compliance, transparency, and trust.
• Serve as a resource and mentor to junior auditors, sharing your knowledge and best practices.
• Stay current on regulatory guidelines (ISO, NCCI, state rules) to ensure every audit meets industry standards.
• Spot trends, discrepancies, or red flags—and escalate them when necessary.

Senior Premium Auditor

• Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
• Answer questions about our insurance products and services with clarity and professionalism
• Take ownership of each interaction, aiming for first‑contact resolution whenever possible
• Resolve inquiries or smoothly escalate complex issues to the right team
• Accurately document customer interactions and maintain detailed records
• Use our systems, tools, and knowledge resources to deliver timely, accurate information
• Consistently provide polite, courteous, and empathetic service—even in challenging situations
• Share customer feedback to help us continuously improve our service experience

Director

• The Director of Claims – Complex Liability Division is responsible for providing strategic, operational, and technical leadership over the Complex Liability claims function, with a strong emphasis on New York and California claim handling.
• This role will lead the development and execution of the complex liability claims operation, ensuring timely, fair, and consistent claim outcomes while maintaining strong service levels and financial discipline.
• Lead the Complex and Commercial Liability claims operation, overseeing high‑exposure and litigated claims.
• Build and manage jurisdiction‑specific claims teams, with a strong focus on New York and California.
• Set and enforce consistent claim handling standards, service levels, and technical excellence.
• Develop and lead claims managers and teams, driving accountability and performance.
• Oversee severity management, reserving discipline, and effective claim resolution.
• Partner with Underwriting, Actuarial, and Legal to align claim strategy with portfolio objectives.
• Drive analytics, continuous improvement, operational efficiency, and regulatory compliance.
• Provide executive leadership with reporting, insights, and recommendations on claim trends.

Director of Claims – Complex Liability

Premium Auditor II

Marketing

• Assist in the design, creation, and delivery of content across multiple channels (including website, email, social media, digital materials, print collateral, and internal communications).
• Support multimedia efforts by helping develop, update, and maintain content for digital and print assets.
• Perform editorial tasks, including writing, proofreading, and editing technical and creative pieces.
• Collaborate on the production and fulfillment of marketing and sales materials, including kits, merchandise, presentations, displays, and printed items.
• Contribute to ongoing marketing campaigns and help ensure brand consistency across all channels.

Customer Service Representative

Product Enablement Manager

Product Development Manager

Automation Test Engineer II

Data-AI Engineering Intern

IT Helpdesk Intern

Human Resources Intern

Collections Intern

Legal Intern – Coverage

Underwriting Intern

Senior Premium Auditor

Customer Service Representative

Director of Claims – Complex Liability

Premium Auditor II

Marketing Intern