Design, configure, and maintain NICE CXone contact center environments.
Develop and manage integrations between CXone and third-party systems (PCIPal, Proprietary Software Insure Platforms, workforce management tools, etc.).
Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
Monitor system performance and troubleshoot issues to ensure high availability and optimal performance.
Implement IVR flows, call routing strategies, and omnichannel configurations.
Support reporting and analytics initiatives using CXone tools and custom data pipelines.
Maintain documentation for system architecture, configurations, and processes.
Stay current with NICE CXone updates, best practices, and emerging technologies.

Requirements

3+ years of experience in contact center engineering or related technical role.
Proven expertise with NICE CXone platform (Studio, Admin, Reporting, APIs).
Strong understanding of contact center operations and technologies (IVR, ACD, CTI, WFM).
Experience with RESTful APIs, webhooks, and integration frameworks.
Proficiency in scripting languages (e.g., JavaScript, Python) and data formats (JSON, XML).
Familiarity with third-party systems (PCIPal, Authorize.net, etc.) and their integration points.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration abilities.

Benefits

Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NICE CXoneIVRACDCTIWFMRESTful APIswebhooksJavaScriptPythonJSON

Soft Skills

problem-solvingattention to detailcommunicationcollaboration