Support Services Manager
Berkshire Hathaway GUARD Insurance Companies
full-time
Posted on:
Location Type: Hybrid
Location: Wilkes Barre • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Overseeing the daily operations and strategic direction of the Support Services team.
- Ensuring the delivery of high-quality logistical, administrative, and facilities-related services across the organization.
- Leading a team of representatives, coordinating with internal departments and external vendors.
- Driving continuous improvement initiatives to enhance service delivery, efficiency, and employee experience.
- Managing staffing schedules, performance evaluations, and training programs.
- Monitoring service levels and implementing corrective actions when needed.
- Developing and managing the Support Services budget, including forecasting and cost control.
- Overseeing logistics for internal meetings, executive events, and company-wide gatherings.
Requirements
- Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
- Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role.
- Experience supporting accounting operations or financial data handling is a plus.
- Proven ability to lead teams and manage complex operational workflows.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and experience with inventory/order management and financial systems.
- Lean/Six Sigma background preferred.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
budget managementperformance evaluationstaffing schedule managementlogistics coordinationadministrative operationsfinancial data handlingLean methodologySix Sigma
Soft skills
leadershiporganizational skillsanalytical skillsproblem-solving skillscommunication skillsinterpersonal skills