Berkshire Grey

Marketing

• Execute end-to-end marketing campaigns across digital and offline channels
• Plan and run events including trade shows, webinars, and conferences
• Manage campaign timelines, deliverables, and cross-channel coordination
• Ensure campaigns are launched on time and aligned with business priorities
• Manage social media channels and content publishing schedules
• Launch and optimize paid campaigns across platforms (Google, LinkedIn, etc.)
• Build and execute email campaigns and nurture flows
• Maintain CRM system, including workflows, integrations, and lead management
• Write and edit marketing copy for websites, emails, ads, and social media
• Produce and coordinate content such as blogs, case studies, videos, and whitepapers
• Draft and distribute press releases and manage media outreach
• Coordinate interviews, speaking opportunities, and monitor media coverage
• Manage website updates, landing pages, and conversion optimization
• Support lead generation programs and pipeline growth initiatives
• Manage and maintain sales collateral (pitch decks, one-pagers, case studies)
• Work cross-functionally with Sales to support deal execution and follow-up
• Track campaign performance and generate reports and dashboards
• Manage marketing tools and ensure proper tracking and integrations
• Collaborate with internal teams, agencies, and external partners
• Ensure brand consistency across all channels and marketing materials

Marketing Manager

Operations

• Leads and implements Ai technology to make GSS a world leader in Ai customer support.
• Provides technology support and coverage for 24 hours 7 days a week.
• Is responsible for hiring, training, and mentoring all team members.
• Works closely with Engineering to provide data on bugs identified and assists in prioritizing the customers issues.
• Provides Tier I and Tier II support on our technology.
• Provides proper escalation process and ensures protocols are followed and executed in accordance with customer SLAs.
• Responsible for troubleshooting all product issues restoring them to full production levels in a swift and urgent manner.
• Provides data collection, time stamping, and JIRA ticketing for all bugs identified.
• Manages the software release schedule and communicates the release and Change Request impacts to customers before deploying any new release.
• Works closely with Engineering to develop troubleshooting guides and documents all steps to ensure correct recovery is performed.
• Responsible for monitoring all customer sites and be proactive to mitigate any alerts that signal an issue and resolve such issues before a customer contacts us.
• Manage the Operating budget for this department and ensure we stay within budget.
• Provide weekly and monthly KPI reports for all customers to VP of Field Operations.
• Conduct analysis of issues to monthly to prioritize work to be completed to eliminate these issues.
• Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data.
• Has a thorough understanding of available technology and research to learn about innovative solutions and new releases.
• Works with engineering to develop tools, predictive alerts and other methods to improve overall customer experience.
• Manages the customer ticketing process in SalesForce.
• Creates Workorders to deploy 3rd party Hardware Response Team.
• Tracks part failures and frequency and provide feedback to Supply Chain.

Director, Global Operations Support Team

Solutions Engineer

• Build, lead, and mentor a team of 3–4 Solution Architects across the U.S. and EMEA
• Establish best practices for solution design, technical sales engagement, and proposal development
• Drive consistency, quality, and scalability in how Berkshire Grey designs and presents solutions
• Lead end-to-end solution design for complex warehouse automation opportunities
• Partner directly with Sales to shape deal strategy and develop differentiated solutions
• Translate customer requirements into scalable system architectures
• Develop throughput models, layouts, and performance assumptions
• Support RFPs, proposals, and executive presentations
• Lead discovery sessions, site visits, and customer workshops
• Serve as a trusted advisor to stakeholders from operations to executive leadership
• Act as the bridge between Sales and Engineering to ensure solutions are executable
• Collaborate with Product and Engineering on roadmap alignment
• Stay engaged through implementation on critical programs
• Develop tools and frameworks for scalable solution design
• Standardize solution modeling and value articulation
• Elevate technical sales capabilities across the organization

Director, Solutions Engineering

Engineer

• Architect, design, and develop scalable simulation software systems for robotic and automation solutions.
• Lead the development and integration of sim environments using tools such as Emulate3D / Sim3D.
• Design and implement simulation frameworks, APIs, and services that integrate with production robotic software systems.
• Apply MBSE principles to define system behavior, interfaces, and performance characteristics within simulation environments.
• Build high-performance, reliable software for system-level modeling, validation, and optimization.
• Collaborate closely with robotics, perception, controls, and applications teams to ensure alignment between simulation and real-world system behavior.
• Develop tools and infrastructure for testing, debugging, and validating robotic systems in simulation.
• Provide technical leadership and mentorship, establishing best practices in simulation and software engineering.
• Influence engineering strategy and roadmap for modeling, simulation, and system architecture.
• Analyze system performance, identify risks, and develop mitigation strategies through simulation-driven insights.
• Communicate technical direction, progress, and tradeoffs to stakeholders across engineering and product teams.

Marketing Manager

Director, Global Operations Support Team

Director, Solutions Engineering

Principal Modeling and Simulation Engineer