Berkowitz Pollack Brant Advisors + CPAs

IT Support Specialist

Berkowitz Pollack Brant Advisors + CPAs

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

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Tech Stack

CitrixDNSFirewallsTCP/IP

About the role

  • Answer support calls
  • Provide both remote and onsite client support
  • Support a full range of technologies from endpoint, mobile, to server solutions
  • Document client networks
  • Assist Sr. Engineers on projects
  • Endpoint patch and vulnerability management
  • Backup management
  • Office 365 administration (Exchange, Intune, SharePoint)
  • Security incident cleanup and remediation assistance
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others on the team
  • Ability to provide accurate time estimates for how long a task will take
  • Ability to quickly learn new technologies using self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

Requirements

  • Experience required with Windows and Mac desktop operating systems
  • Experience with Office 365 and/or Google Workspace
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Understanding of Terminal Services and/or Citrix
  • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working Knowledge of Firewall Technologies such as: SonicWALL, Sophos, Fortinet or similar
  • Working Knowledge of Wireless Technologies
  • Related technical experience of two to four years
  • Certifications such as MCITP, MCP, CCNA/CCDA/CCNP, A+, Project+, Network+, Security+ are a plus
  • PowerShell scripting or similar experience is a plus
  • Experience working for an MSP is a major plus
Benefits
  • Equal opportunity/affirmative action employer
  • Employee-centric workplace focused on integrity and mutual respect
  • Ongoing training and community service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows operating systemMac operating systemOffice 365Google WorkspaceTCP/IPtroubleshootingroutersfirewallsDNS servicesPowerShell scripting
Soft Skills
attention to detailownership of tasksself-motivatedarticulate technical informationteamworkproblem-solvingcommunicationwillingness to ask for helptime estimationsupportive
Certifications
MCITPMCPCCNACCDACCNPA+Project+Network+Security+