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Student Finance Specialist – Temporary
Berklee OnlineStudent Finance Specialist at Berklee providing customer finance support to students and families via phone and email. Assisting with account management, tuition inquiries, and payment plans.
About the role
Key responsibilities & impact- Handles incoming phone and email communications from students, families, prospects, and alumni
- Understands and clearly communicates Berklee Online and Summer Programs policies
- Assists with identifying students who have unresolved student account balances and proactively communicates with them about payment options and outstanding financial aid requirements to support enrollment targets
- Assists students with questions regarding tuition statements, payments, balances, payment plans, financial holds, outstanding balances, refunds, and education tax forms
- Assists with past-due account reports, account hold management, and communication with delinquent account holders
- Creates, innovates, and identifies ways to improve the student experience
Requirements
What you’ll need- College degree required
- Minimum two years successful customer service experience in higher education, as a bank teller, cashier, sales support, or equivalent
- Experience with: Excel, Google Sheets, Gmail, Workday, Colleague, and Salesforce a plus
- Strong interpersonal skills and professionalism needed to deliver exemplary customer service to students, parents, faculty, administrative and support staff via phone, email, chat, and videoconferencing
- Excellent written and verbal communication skills and ability to clearly articulate complex information to a variety of audiences
- Strong organizational skills and ability to operate independently and set priorities amongst multiple task assignments with frequent interruptions
- Proven ability to work effectively in a highly diverse campus community
Benefits
Comp & perks- Comprehensive benefits program to help employees achieve personal, professional, and financial goals
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicefinancial aid managementaccount managementtuition statement processingpayment processingreport generationdata analysis
Soft Skills
interpersonal skillsprofessionalismwritten communicationverbal communicationorganizational skillsindependenceprioritizationadaptability
Certifications
college degree