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IT Technical Support, Tier 1
Bergelectric. Provide Technical Support and assistance to end-users.
Posted 5/6/2026full-timeCarlsbad • California • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $28 per hourWebsite
Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Provide Technical Support and assistance to end-users.
- Communicate effectively with end-users via ticketing system and email.
- Support Windows 10 based environment.
- Troubleshoot technical issues in an efficient manner.
- Deploy, troubleshoot, and manage multi-function printers.
- Deploy, troubleshoot, and manage mobile devices.
Requirements
What you’ll need- High school diploma or general education degree (GED) required.
- Associates degree or bachelor’s degree in related field (Preferred).
- 2+ years working in a Technical Support role.
- A+, Network+ (Preferred).
- Strong communication skills, written, verbal, and presentation.
- Experience with Mobile devices (iOS and Android) used in a Mobile Device Management environment.
- Experience administrating Office 365 solutions, Windows 10, VPN solutions, and enterprise networks.
- Ability to adapt to fast paced environment.
Benefits
Comp & perks- medical
- dental
- vision
- 401k retirement plan with employer matching
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingmobile device managementOffice 365Windows 10VPN solutionsenterprise networksmulti-function printersiOSAndroid
Soft Skills
communication skillswritten communicationverbal communicationpresentation skillsadaptability
Certifications
A+Network+