Associate Director, Patient Services and Distribution Case Management

BeOne Medicines

Case Manager supporting myBeOne Patient Support Program and specialty pharmacy distribution network. Engaging with patients, healthcare providers, and internal stakeholders to facilitate therapy access.

Posted 6/14/2026full-timeRemote • Idaho, Montana, Nevada, Utah • 🇺🇸 United StatesSenior💰 $145,200 - $195,200 per yearWebsite

About the role

Key responsibilities & impact

Communicates with Patients, Caregivers, HCP’s throughout the patient journey as needed/directed by internal stakeholders to reduce/remove barriers to access therapy
Proactively review all active patient cases to increase time-to-fill opportunities
Review cases within internal database to ensure patients are placed in correct statuses based on knowledge and conversations with key partners (HUB and Specialty Pharmacies)
In conjunction with Sr. Director of Patient Services and Sr. Director of Distribution/Trade Relations facilitate frequent calls with myBeOne, Corporate Account Directors, Field Account Managers, and Specialty Pharmacy Partners to understand patient journey and access specific patient therapy status/questions
Triage/troubleshoot and resolve initial/on-going reimbursement issues by working with all relevant partners (step-edits, prior authorizations, denials, appeals, re-authorizations)
Acts as the liaison between healthcare provider offices/internal customers and myBeOne Support Program/Specialty Pharmacies when needed (case/shipment delays, case status updates and case escalations)
Partner with Commercial Operations and Data Analytics to proactively identify any data issues and to assess trends proactively
Proactively partner with Field Sales Account Managers and Corporate Account Directors to present myBeOne Patient Support Program offerings and distribution model overview to various HCP stakeholders
Utilize all available tools and resources to ensure patient missing information is not an obstacle to initiating therapy
Will be primary contact for myBeOne Oncology Nurse Advocates for unsuccessful missing information retrieval or other information that could be causing a delay

Requirements

What you’ll need

BS Degree with 5+ years’ experience in the pharmaceutical industry (Patient Services, Vendor Management, Specialty Pharmacy Operations)
Experience supporting oral oncolytic via multiple distribution channels
Prior reimbursement experience with the ability to research, resolve, and communicate complex case/reimbursement scenarios to patients, caregivers, HCP’s, field sales, FMAD, and CADs
Experience with understanding benefits, access, and coverage from health insurance carriers
Proficiency in payer coverage policy interpretation (commercial and government)
Ability to multitask, prioritize, problem solve and manage communication with Oncology Nurse Advocates, Specialty Pharmacies, Corporate Account Directors, Field Market Access Directors and Account Managers across multiple geographies and time zones
Cross functional collaboration to foster case resolution and case pull through
Strong verbal and written communication skills
Ability to handle sensitive PHI information
Have strong attention to detail, analytical, investigation and critical thinking skills
Ability to navigate missing information with HCP’s, Patients, myBeiGene, and Specialty Pharmacies
Ability to work various shifts from 8-8 EST based on business need
Strong data entry skills
Knowledge of medical terminology
Computer Proficiency

Benefits

Comp & perks

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reimbursement experiencepayer coverage policy interpretationdata entry skillsmedical terminology knowledgeproblem solvingmultitaskinganalytical skillscritical thinkingcommunication of complex scenarioscase resolution

Soft Skills

strong verbal communicationstrong written communicationattention to detailcross functional collaborationability to manage communicationability to handle sensitive PHIinvestigation skillsability to prioritizeability to navigate missing informationability to work various shifts