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Total Product Support Engineer
BenQ DACHTotal Product Support Engineer supporting semiconductor customers globally with ALD technology. Handling equipment and process issues while driving continuous product improvement with collaboration from R&D and Product Management.
About the role
Key responsibilities & impact- Support Beneq’s Semiconductor ALD products throughout their lifecycle - from field issue resolution to continuous product improvement and future product development support
- Act as a technical expert supporting customers, field service engineers, and internal teams
- Diagnose and resolve complex equipment and process-related issues remotely and on-site
- Lead and support root cause analysis and product reliability improvement activities
- Collect and analyze customer and field feedback to identify improvement opportunities
- Collaborate with R&D and Product Management to enhance product performance and serviceability
- Participate in failure analysis, FMEA, and corrective action activities
- Support new product introduction (NPI) and service readiness
- Create and maintain technical documentation, troubleshooting guides, and training materials
- Deliver technical support and training for internal teams and customers
- Support technical discussions, demonstrations, and customer interactions when needed
Requirements
What you’ll need- Bachelor's or Master's degree in mechanical, chemical, electrical, automation engineering, or another relevant technical field
- Experience in semiconductor equipment, semiconductor processes, or related high-tech industries
- Strong troubleshooting and analytical problem-solving skills
- Ability to work independently while collaborating effectively across teams
- Strong communication and interpersonal skills
- Customer-focused mindset with a proactive and structured approach to technical challenges
- Excellent English language skills
- Willingness to travel globally approximately 70 days per year, including longer customer site visits when needed
Benefits
Comp & perks- Competitive salary and benefits
- An international and supportive working environment
- Opportunities for professional growth and global exposure
- Meaningful work with cutting-edge semiconductor technologies
- A role where your expertise directly impacts customer success and product development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinganalytical problem-solvingfailure analysisFMEAtechnical documentationcustomer supportproduct reliability improvementnew product introductionsemiconductor equipmentsemiconductor processes
Soft Skills
communicationinterpersonal skillscustomer-focused mindsetproactive approachstructured approachindependent workcollaborationtechnical discussionstraining deliveryfield issue resolution
Certifications
Bachelor's degreeMaster's degree