Behavioural Insights Analyst

Benoy

Behavioural Insights Analyst at Benoy Strategy specializing in behavioural analytics and customer experience. Involves qualitative and quantitative research across various sectors including retail and hospitality.

Posted 6/5/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct qualitative and quantitative behavioural research across customer and passenger experiences
Analyse customer trends, purchasing behaviour, dwell patterns and engagement data
Support development of behavioural insight frameworks and customer segmentation approaches
Assist with customer journey mapping and experience analysis
Undertake desk research into macro trends, behavioural science, consumer expectations and emerging market shifts
Support survey design, research testing and insight gathering activities
Support project planning and delivery to ensure objectives are achieved on time
Coordinate meetings, manage research outputs and support stakeholder communications
Assist in the preparation of clear, accurate and engaging client-ready presentations and reports
Support strategic thinking, hypothesis generation and project narrative development
Collaborate effectively with internal teams and external stakeholders throughout projects
Contribute to proposal writing, pitches and thought leadership activities
Translate behavioural and commercial findings into meaningful strategic recommendations
Support analysis of customer data, commercial performance data and experience metrics
Identify behavioural drivers influencing commercial performance and customer engagement
Assist in developing future-focused strategies that improve customer experience and asset performance.

Requirements

What you’ll need

Master's degree (or currently studying towards completion) in a relevant discipline such as Behavioural Science, Psychology, Consumer Behaviour, Behavioural Economics, Human Geography, Sociology, Anthropology, Marketing or a related field.
Demonstrable application of qualitative and/or quantitative research methodologies through academic studies, dissertation research, placements or relevant work experience.
Experience analysing and synthesising data and research findings to develop evidence-based insights and recommendations.
Strong written and verbal communication skills, including the ability to present complex information clearly and concisely.
Experience using Microsoft Excel and PowerPoint to analyse data and communicate findings is desirable.

Benefits

Comp & perks

Competitive salary, dependent on experience
Agile working with the option of three days in the studio and two working from home
Opportunities to learn and grow within a fast-paced company
A fun, inclusive and collaborative studio environment with an active calendar of social activities
22 days annual leave with an option to buy more plus 1 Benoy day off during the Christmas period
A range of benefits including private medical/life insurance and pension

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

qualitative researchquantitative researchdata analysiscustomer journey mappingbehavioural insight frameworkscustomer segmentationsurvey designhypothesis generationstrategic recommendationsexperience metrics

Soft Skills

communication skillscollaborationproject planningstakeholder managementpresentation skillsstrategic thinkingcritical thinkingproblem-solvingtime managementengagement

Certifications

Master's degree in Behavioural ScienceMaster's degree in PsychologyMaster's degree in Consumer BehaviourMaster's degree in Behavioural EconomicsMaster's degree in Human GeographyMaster's degree in SociologyMaster's degree in AnthropologyMaster's degree in Marketing