Customer Experience Manager

Bennie

Customer Experience Manager responsible for exceptional service delivery and client relationships in Bennie's benefits brokerage. Leading strategies to support a complex book of business with a remote-first team.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
Support execution of the annual customer account plan for all assigned customers.
Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
Lead customer open enrollment presentations.
Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.
Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.
Other duties as assigned.

Requirements

What you’ll need

3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business.
Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio.
Life & Health Producer’s License.
Working knowledge of MS excel, Word, and PowerPoint.

Benefits

Comp & perks

Flexible Time Off: We have a flexible vacation policy and offer paid company holidays
Remote-first environment: Bennie is 100% remote (must be based in the US)
Health Benefits that include: Medical/Dental/Vision, HSA & FSA, HRA, Life, Disability, & Employee Assistance Program
Wellness Benefits that include: Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial education with Betterment
Stock Options: All full-time employees are granted stock options
Remote Work Stipend: A $1,000 WFH Stipend
Paid Parental & Bonding Leave
Employee Referral Bonus Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefit account managementbenefits workflow managementcustomer account planningconsulting deliverables developmentstrategic initiatives implementation

Soft Skills

customer satisfactioncollaborationrelationship managementcommunicationleadership

Certifications

Life & Health Producer’s License