Benner

Junior Systems Implementation Consultant – Legal Product

Benner

full-time

Posted on:

Location Type: Hybrid

Location: Blumenau • Brasil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • The professional will be responsible for driving client adoption and engagement with the system, acting strategically to identify improvement opportunities, resolve issues and propose actions that maximize the software's value.
  • Key activities include:
  • 1. Monitoring and Metrics Analysis: Track and interpret system usage indicators such as logins, access to main modules, average session time and NPS; use tools like Power BI, Google Analytics and CRM to identify clients with low adoption.
  • 2. Diagnosis and Intervention: Conduct diagnostics with clients to identify barriers to adoption, such as lack of training or technical difficulties; propose and implement customized solutions, such as support actions, training sessions and feature demonstrations.
  • 3. Training and Enablement: Plan and deliver hands-on training to increase efficient system use; promote the use of educational materials (manuals, videos, tutorials) to reinforce client learning.
  • 4. Adoption Action Management: Prioritize and plan activities according to client profile and expected impact; monitor execution of tasks, ensuring deadlines, quality and alignment with company objectives.
  • 5. Feedback and Continuous Improvement: Prepare detailed reports on the results of actions taken, including lessons learned and success indicators; suggest improvements to the system and internal processes based on interactions and client feedback.

Requirements

  • Education: Bachelor's degree in Business Administration, Law, Information Technology or related fields.
  • Experience and Desired Knowledge: Experience in project management, Customer Success, consulting or related areas.
  • Experience with data analysis and the use of engagement monitoring tools.
  • Technical Skills: Knowledge of legal department routines, especially modules such as Litigation and Contracts.
  • Strong data orientation, with the ability to make decisions based on indicators and metrics.
  • Behavioral Skills: Excellent communication, negotiation and conflict-resolution skills.
  • Organized profile, result-oriented with attention to deadlines and quality deliverables.
  • Differentials: Previous experience in system adoption initiatives; prior work in legal departments or with legal solutions.
Benefits
  • Meal and grocery vouchers
  • Health and dental insurance
  • Transportation voucher
  • Daily breakfast
  • Free parking
  • Life insurance
  • Birthday day off
  • Corporate university (internal training program)
  • Certification incentives (additional bonus)
  • Allowances: education, marriage, daycare, maternity/paternity
  • TotalPass
  • Maternity/paternity package: hospital discharge kit for the baby
  • Fruit provided three times a week
  • On-site convenience store
  • Hybrid work model
  • Partnership with Prisma Psicologia: discounted psychotherapy sessions for employees and dependents
  • PPR (performance-based profit-sharing bonus).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisproject managementsystem adoptionengagement monitoringmetrics analysisdiagnosticstraining deliverycustomized solutionsreport preparationlegal department routines
Soft skills
communicationnegotiationconflict resolutionorganizational skillsresult orientationattention to deadlinesquality deliverables