Attorney

• The professional will be responsible for driving system adoption and engagement among clients, acting strategically to identify improvement opportunities, resolve issues, and propose actions that maximize the software's value.
• This role requires technical skills, business insight, and project management capability.
• Will also serve as the point of connection between Benner's internal teams (Customer Success, Support, Product, Sales, and Projects), ensuring alignment of initiatives focused on customer success.
• Monitoring and Metrics Analysis: Track and interpret system usage indicators such as logins, access to key modules, average session time, and NPS.
• Use tools like Power BI, Google Analytics, and CRM systems to identify customers with low adoption.
• Diagnosis and Intervention: Perform assessments with clients to identify adoption barriers, such as lack of training or technical issues.
• Propose and implement customized solutions, such as support actions, training sessions, and feature demonstrations.
• Training and Enablement Delivery: Plan and deliver hands-on training to increase efficient use of the system.
• Promote the use of educational materials (manuals, videos, tutorials) to reinforce client learning.
• Adoption Action Management: Prioritize and plan actions according to the customer profile and expected impact.
• Monitor execution of activities, ensuring deadlines, quality, and alignment with company objectives.
• Feedback and Continuous Improvement: Produce detailed reports on the outcomes of actions taken, including lessons learned and success metrics.
• Recommend system and internal process improvements based on client interactions and feedback.

Mid-Level Systems Implementation Consultant – Legal Product

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