Attorney

• The professional will be responsible for driving system adoption and engagement by clients, working strategically to identify improvement opportunities, resolve issues, and propose actions that maximize the software's value.
• Monitoring and Metrics Analysis: Track and interpret system usage indicators such as logins, access to main modules, average session time and NPS; use tools like Power BI, Google Analytics and CRM to identify clients with low adoption.
• Diagnosis and Intervention: Perform diagnostics with clients to identify adoption barriers, such as lack of training or technical difficulties; propose and implement tailored solutions, such as support actions, trainings and feature demonstrations.
• Delivery of Trainings and Enablement: Plan and deliver hands-on trainings to expand efficient use of the system; promote the use of educational materials (manuals, videos, tutorials) to reinforce client learning.
• Adoption Action Management: Prioritize and plan actions according to the client profile and expected impact; monitor execution of activities, ensuring deadlines, quality and alignment with company objectives.
• Feedback and Continuous Improvement: Prepare detailed reports on the results of actions taken, including lessons learned and success indicators; suggest improvements to the system and internal processes based on client interactions and feedback.

Systems Implementation Consultant – Legal

Services Coordinator – Legal Product