Head of Clients Operations
Gympass
Commercial Operations Analyst – B2B, Software
Benner
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Operate the internal CRM, ensuring correct recording and updating of opportunities and contracts;
- Review sales contracts, amounts, and commercial terms before sending them for invoicing;
- Track sales progress and invoicing status with the relevant teams;
- Consolidate and provide periodic commercial performance reports, including sales and billing metrics;
- Support the commercial team with information and analyses that facilitate decision-making;
- Contribute to continuous improvement of processes and workflows within the CRM.
Requirements
- Prior experience in commercial operations, CRM (e.g., Salesforce, HubSpot, RD Station or similar), and sales administrative controls;
- Proficiency with spreadsheets and data analysis tools;
- Good communication skills and attention to detail;
- Organized, analytical, and proactive profile.
- Preferred qualifications:
- Previous experience in technology companies or B2B software;
- Basic knowledge of billing and contract workflows;
- Familiarity with commercial metrics (pipeline, forecast, churn, MRR, etc.).
Benefits
- Meal allowance / food voucher 🥗
- Health insurance 🩺
- Dental plan 🦷
- Birthday day off 🎉
- Transportation allowance (commuter benefit) 🚍
- Corporate University: IPED / Allura — free corporate education platform 📚;
- Certification incentive: Additional compensation for each certification according to current policy (after 3 months with the company) 📚
- Education assistance: Reimbursement of up to 50% for postgraduate or MBA programs (after 3 months with the company) 📚
- Wedding assistance (after 1 year);
- Childcare assistance: (Amounts adjusted annually for children up to 60 months);
- Maternity/paternity package: hospital discharge kit for the newborn; 👩🏽🍼
- TotalPass (wellness benefits) 💪🏼
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisspreadsheetsbilling workflowscontract workflowscommercial metricssales metricsCRM operation
Soft skills
communicationattention to detailorganizational skillsanalytical skillsproactive attitude
