Senior Inventory Analyst
Benjamin Moore
full-time
Posted on:
Location Type: Office
Location: United States
Visit company websiteExplore more
Salary
💰 $95,600 - $122,300 per year
Job Level
About the role
- Deliver consistently excellent customer service via phone and writing, utilizing systems and resources for accurate, timely issue resolution.
- Communicate information to customers, contractors, and the sales team regarding orders, deliveries, product availability, order-specific policies, freight policies, product details, and pricing.
- Gather and evaluate relevant details to handle inquiries and complaints, resolving customer issues or escalating as needed. Develop thorough documentation for colleagues to ensure standardized customer support.
- Maintain professionalism while liaising with Supply Chain personnel and Retailers to coordinate special delivery requirements and resolve issues related to product availability.
- Collaborate with Credit and National Accounts Operations teams to escalate issues, relay inquiries/complaints, and drive improvement exceeding customer expectations.
- Accountable for initiating outbound calls to Retail Stores to ensure timely order processing for National Accounts customers.
- Oversee or process orders submitted through Hybris, email, and phone calls to ensure timely fulfillment and processing.
- Proficiently initiates orders for our high-touch customers with personalized SOPs, often necessitating additional access and proficiency in other line of business systems.
- As a member of a small department, actively seeks opportunities to support colleagues in completing the department's daily workload once personal tasks are finished.
- Additional duties involve offering versatile aid through cross-training and support to surpass performance, customer satisfaction, and service level objectives.
- Other duties as assigned.
Requirements
- Minimum of 1-year customer contact center experience preferred.
- High School Diploma or equivalent required.
- Emphasizes excellent customer service.
- Previous SAP experience preferred.
- Proven capability to prioritize and handle multiple tasks.
- Good organizational skills; detail oriented; self-starter.
- Excellent verbal, written and telephone communication skills.
- Basic knowledge of Windows, MS Office Suite, and Google Chrome required.
- Demonstrated ability to multi-task with keyboarding and phone required.
- Must be able to work in a team environment.
- Ability to work occasional overtime is required.
- Effective problem-solving skills.
Benefits
- work-life balance
- competitive benefits
- ongoing learning
- continuing education
- skill development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingissue resolutiondocumentationmulti-taskingproblem-solvingdetail orientedkeyboard proficiency
Soft Skills
communicationorganizational skillsself-starterteamworkprofessionalism
Certifications
High School Diploma