Senior Inventory Analyst

Benjamin Moore

National Accounts Customer Experience Representative at Benjamin Moore, ensuring excellent service and communication with customers and contractors. Responsibilities include order processing and maintaining customer relations.

Posted 4/13/2026full-time🇺🇸 United StatesSenior💰 $95,600 - $122,300 per yearWebsite

About the role

Key responsibilities & impact

Deliver consistently excellent customer service via phone and writing, utilizing systems and resources for accurate, timely issue resolution.
Communicate information to customers, contractors, and the sales team regarding orders, deliveries, product availability, order-specific policies, freight policies, product details, and pricing.
Gather and evaluate relevant details to handle inquiries and complaints, resolving customer issues or escalating as needed. Develop thorough documentation for colleagues to ensure standardized customer support.
Maintain professionalism while liaising with Supply Chain personnel and Retailers to coordinate special delivery requirements and resolve issues related to product availability.
Collaborate with Credit and National Accounts Operations teams to escalate issues, relay inquiries/complaints, and drive improvement exceeding customer expectations.
Accountable for initiating outbound calls to Retail Stores to ensure timely order processing for National Accounts customers.
Oversee or process orders submitted through Hybris, email, and phone calls to ensure timely fulfillment and processing.
Proficiently initiates orders for our high-touch customers with personalized SOPs, often necessitating additional access and proficiency in other line of business systems.
As a member of a small department, actively seeks opportunities to support colleagues in completing the department's daily workload once personal tasks are finished.
Additional duties involve offering versatile aid through cross-training and support to surpass performance, customer satisfaction, and service level objectives.
Other duties as assigned.

Requirements

What you’ll need

Minimum of 1-year customer contact center experience preferred.
High School Diploma or equivalent required.
Emphasizes excellent customer service.
Previous SAP experience preferred.
Proven capability to prioritize and handle multiple tasks.
Good organizational skills; detail oriented; self-starter.
Excellent verbal, written and telephone communication skills.
Basic knowledge of Windows, MS Office Suite, and Google Chrome required.
Demonstrated ability to multi-task with keyboarding and phone required.
Must be able to work in a team environment.
Ability to work occasional overtime is required.
Effective problem-solving skills.

Benefits

Comp & perks

work-life balance
competitive benefits
ongoing learning
continuing education
skill development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder processingissue resolutiondocumentationmulti-taskingproblem-solvingdetail orientedkeyboard proficiency

Soft Skills

communicationorganizational skillsself-starterteamworkprofessionalism

Certifications

High School Diploma