Provide configuration, support, and lifecycle management for ERP-adjacent applications and point solutions.
Own enterprise managed file transfer solutions, including Axway and related secure transport platforms.
Manage tax, document management, and automation platforms integrated with core ERP systems.
Ensure availability, performance, and reliability of supported platforms through monitoring, alerting, escalation, and root cause analysis.
Coordinate with infrastructure, database, security, and vendor teams to resolve production issues.
Oversee monitoring tools and remediation workflows to maintain operational efficiency.
Lead RPA platforms including Automation Anywhere and Microsoft Power Automate.
Identify, design, and implement automation opportunities that reduce manual effort and improve process reliability.
Track automation performance, metrics, and business outcomes.
Work directly with AI teams to design and execute agentic actions leveraging Microsoft Power Automate.
Support experimentation and operationalization of AI-enabled automation patterns.
Promote structured application documentation to enable AI-driven support and automation.
Act as a hands-on manager providing technical leadership and oversight.
Establish standards, documentation, and best practices for supported platforms.
Coordinate vendor relationships, upgrades, and roadmap alignment.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
3–7+ years in enterprise application support/integration (manager/lead or senior hands-on role)
Strong application configuration and enterprise production support experience
Solid technical foundation in Windows, Windows Server, Linux server, networking, and VDI environments
Experience partnering with AI teams to operationalize agentic/AI-enabled automations using workflow/RPA tools (especially Microsoft Power Automate and/or Automation Anywhere — build, run, monitor, improve)
Experience with monitoring tools and escalation models
Managed File Transfer and ERP integration experience
Document management and automation platforms (Axway SecureTransport, Hyland OnBase, Tungsten Transact - formally Ephesoft, Microsoft Document intelligence.)
Understanding of application lifecycle management, integration patterns/methods, and database integration concepts
Proven ability to balance operational stability with innovation and automation
Strong documentation and governance mindset: standards, runbooks, best practices, change control
Ability to identify automation opportunities, deliver solutions, and track value/metrics (time saved, errors reduced, throughput)

Benefits

work-life balance
competitive/ benefits
ongoing learning/continuing education
skill development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application configurationenterprise production supportautomation designmonitoring toolsmanaged file transferERP integrationdocument managementRPAAI-enabled automationlifecycle management

Soft Skills

technical leadershipoperational stabilityinnovationdocumentation mindsetgovernance mindsetproblem-solvingcollaborationcommunicationvendor managementprocess improvement

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in Engineering