Benepass

Customer Success Manager

• Lead management of SMB and emerging tech clients, reporting to Head of Customer Operations
• Manage a portfolio through all stages of the customer lifecycle, from onboarding to ongoing success planning
• Drive admin platform education and adoption via regular check-ins, product training, and best practice guidance
• Identify growth opportunities and collaborate with sales on upsell and expansion strategies
• Monitor customer health metrics and proactively address at-risk accounts
• Gather and communicate customer feedback to product and engineering to shape roadmap
• Develop scalable processes and resources tailored to SMB clients
• Collaborate with product, sales, engineering, support, and strategic alliances teams

Full-stack Engineer

• Benepass is scaling rapidly, and the complexity of our product surface demands senior engineers who can bridge product vision and technical execution.
• This role exists to own the “zero-to-one” stage — shaping product approach in collaboration with PMs, Designers, and other engineers, defining the right technical strategy, and driving execution to delivery.
• This Senior Software Engineer I will be an impact multiplier: leading architecture for initiatives, breaking down large ideas into clear technical approach documents and milestones, and mentoring other engineers while raising our technical bar.
• While they will contribute across the stack, they will have a heavier focus on backend systems — including our ledger, syncs, decisioning engine, and rules engine — with the ability to dive into frontend (React, TypeScript) work when needed.
• You will: Partner early in product discovery with Product, Design, and engineering leaders to clarify goals, evaluate options, and recommend a technical approach.
• Lead the creation of technical approach documents that define architecture, system interactions, trade-offs, and execution plans.
• Guide teams through execution of agreed-upon approaches, ensuring work is delivered with high quality, precision, and in a timely manner.
• Take ownership of backend-heavy initiatives (ledger, syncs, decisioning engine, rules engine) while contributing to frontend features when needed.
• Bring forward strong architectural ideas, evaluate trade-offs, and influence system direction.
• Provide technical leadership and mentorship to mid-level and senior engineers.
• Identify and drive improvements to system stability, performance, developer experience, and engineering practices.
• You will be expected to attend company-wide on-site events three times per year.
• Python, Django, Django Rest Framework, GraphQL, PostgreSQL, JavaScript/TypeScript, React, Tailwind CSS, React Native, AWS, Docker.