Technical Account Manager

Benepass

Technical Account Manager supporting Benepass’s customizable employee-benefits fintech platform. Managing integrations, implementations, troubleshooting, and technical relationships for enterprise clients.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management, focusing on API integrations, SSO setup, and data analysis. Proficient in developing client relationships and translating technical requirements into actionable solutions.

Highest-signal resume keywords

API IntegrationsSSO SetupData AnalysisSQL ProficiencyTechnical Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data TransformationData IntegrationTechnical TroubleshootingBI ToolingData Warehouse QueryingTechnical DocumentationClient InvoicingEnterprise Software ImplementationComplex Technical InitiativesBenefit Configuration

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

SQLExcelHRIS SystemsWorkdayADP

Industry Keywords

HR TechnologyBenefits TechnologyCustomer SuccessCustomer Experience

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the front-line technical resource for a group of Benepass clients, partnering with Customer Success and Customer Experience to resolve data integration, data transformation, and benefit configuration issues
Drive technical implementation projects from kick-off to launch, including data integrations, SSO setup, and carrier migrations
Develop technical relationships with key client stakeholders and advise on platform capabilities, integrations, and technical best practices
Partner with product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions
Scope technical customizations, estimate setup requirements, and create related documentation and client invoicing
Create and maintain integration guides, API documentation, and custom enterprise-client solutions
Lead technical troubleshooting for complex client issues, coordinating resolution and escalation to engineering partners
Report to the Head of Customer Operations

Requirements

What you’ll need

3–5 years of technical account management or similar customer-facing technical experience
Experience with API integrations, SSO setup, and enterprise software implementations
Strong data analysis and troubleshooting skills
Experience using SQL and Excel or similar products
Proficiency in BI tooling and data warehouse querying
Experience leading complex technical initiatives
Bachelor's degree in Data Science, Information Systems, or related field, or equivalent practical experience
Strong written and verbal communication skills
Experience with HR/Benefits technology platforms (bonus skill)
Knowledge of HRIS systems such as Workday or ADP (bonus skill)

Benefits

Comp & perks

95% coverage of medical, dental, and vision
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
Several team onsites a year
Flexible PTO
Equity