Product Operations Manager

Benepass

Product Operations Manager operationalizing product launches and collaborating with engineering teams at Benepass. Taking ownership of product readiness and generating operational impact for the organization.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own launch readiness end-to-end
Drive launch readiness across all product and engineering workstreams
Build and manage project plans, timelines, and milestones, working backward from launch
Define readiness criteria and make final go / no-go recommendations
Run a weekly launch readiness sync to track progress, surface risks, and drive accountability
Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made
Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured
Collaborate closely with our existing Operations Enablement function
Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work
Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume
Translate technical work into clear operational implications and requirements
Ensure operational considerations are incorporated early in planning, not just at launch
Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities
Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases
Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization)
Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes
Create launch runbooks that will enable scalable go-live plans as the company grows

Requirements

What you’ll need

5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role
Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment
Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies
Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through
Ability to translate technical product work into operational impact for internal teams and customers
Experience building or improving processes, frameworks, or playbooks that scale
Excellent communication and stakeholder management skills, with the ability to influence across teams.

Benefits

Comp & perks

95% coverage of medical, dental, and vision
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementtechnical program managementprocess improvementdata analysissprint-based developmentlaunch readinessrisk managementoperational impact assessmentproblem statement synthesisgo-live planning

Soft Skills

communicationstakeholder managementinfluenceownershipanalytical thinkingcollaborationaccountabilityclarityexecutionadaptability