Benefit Harbor

Data Analyst

• Perform mapping and product build/creation requested for ERP clients.
• Perform basic audits, document results and deliver back to the Operations Team. (This includes Copy Case, Employer, and Plan Definition)
• Navigate through Sys Admin in Cases, Groups, and Cases providing accurate client related information and updates
• Copy and update reports as needed for clients and the Operations Team
• Assist with setup of new Divisions, Regions and/or Locations, Copy Eligibility, and Update Employer Admins
• Analyze client escalations; research and trouble shoot from initial contact, sourcing internal partners as needed and maintaining ownership through resolution
• Work with Developers to test and solve any client issues that arise
• Continuously look for process improvements for clients and the organization such as automation and functionality enhancements
• Meet expected timelines and assigned due dates for tasks and updates
• Assist EDI Analyst with any tasks that may arise with data transfers, products, reports and case builds
• Build strong relationships with BH employees (Operations Team and Developers)
• Perform other duties and responsibilities as assigned

ERP Data Analyst, Auditor