Customer Success Manager

Benefex

Customer Success Manager helping Benifex, an employee benefits technology provider, maximize customer adoption, retention, and value across Nordic partnerships. Building strategic relationships and supporting renewals.

Posted 8/17/2026full-timeStockholm • 🇸🇪 SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing customer success strategies, managing customer portfolios, and driving platform adoption. Proficient in building strategic relationships and facilitating discussions with senior stakeholders to enhance customer engagement and retention.

Highest-signal resume keywords

Customer Success ManagementStrategic Relationship DevelopmentCustomer Engagement StrategiesAnalytical SkillsBilingual Communication (Swedish and English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansValue Realisation FrameworksKPI InterpretationAdoption Trends AnalysisRetention Strategies

Soft Skills

Excellent CommunicationPresentation SkillsCuriosityConfidence in Facilitation

Tools & Technologies

Customer Success ToolsBusiness Review Frameworks

Industry Keywords

Customer RelationsAccount ManagementDigital AdoptionHR and People & Culture

About the role

Key responsibilities & impact

Develop and execute customer success plans aligned with customers’ goals, priorities, and business objectives
Build trusted relationships with key stakeholders and tailor the approach to their needs, challenges, and expectations
Drive platform adoption and ensure customers maximise the value of contracted features and services
Increase customer engagement through training, education, and awareness initiatives
Lead regular business reviews to demonstrate value, measure progress, identify opportunities, and mitigate risks
Monitor customer health and proactively address potential churn risks with internal teams
Identify root causes of recurring issues and drive improvements that enhance the customer experience
Collaborate with Account Directors, Customer Support Managers, Customer Enablement Specialists, Delivery teams, and other cross-functional stakeholders
Support commercial objectives by identifying expansion opportunities and contributing to renewal discussions
Contribute to the ongoing development of Customer Success processes, tools, and ways of working

Requirements

What you’ll need

Experience within Customer Success, Account Management, Customer Relations, or a similar customer-facing role
Proven track record of managing customer portfolios with responsibility for adoption, engagement, retention, and success outcomes
Experience developing strategic customer relationships and leading customer projects
Ability to create and execute long-term customer success strategies, including success plans, value realisation frameworks, and ROI-focused discussions
Commercial awareness and experience identifying growth opportunities and supporting renewal conversations
Strong analytical skills with the ability to interpret customer health metrics, adoption trends, and business KPIs
Excellent communication and presentation skills in both Swedish and English
Curiosity and passion for learning, with an interest in HR, People & Culture, benefits, digital adoption, and the future of work
Confidence in facilitating strategic conversations and building credibility with senior stakeholders

Benefits

Comp & perks

A hybrid working model (three day from our Stockholm office/week)
ITP1 pension
Lifeplan - a leading financial advisory service that offers personalized advice for maximizing your pension savings
Collective agreement
Access to our comprehensive benefits portal
Generous wellness allowance
30 vacation days / year
Referral bonuses
Enhanced parental pay
Volunteer Days – two paid days annually to give back to the community