FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Act as the primary day-to-day contact for customer administrators, providing operational and technical support
- Manage and deliver customer change requests, including configuration updates and portal changes
- Troubleshoot platform issues by investigating system setups, configurations, and data
- Support customers with queries related to platform functionality, processes, and best-practice usage
- Work closely with internal teams to resolve issues efficiently and communicate progress clearly to customers
- Contribute to maintaining strong customer satisfaction through clear communication and reliable follow-up
- Manage multiple support requests effectively in a fast-paced SaaS environment
Requirements
What you’ll need- 1+ years of experience in a customer support or operational support role
- German language proficiency
- Strong communication skills, with the ability to explain technical topics clearly to customers
- Proven troubleshooting skills, including experience navigating systems and reviewing configurations
- A customer-oriented mindset with a focus on problem solving and service quality
- Well organized, with the ability to prioritise tasks and manage multiple requests
- Comfortable working as part of a collaborative team while taking ownership of day-to-day responsibilities
- Bonus points for:
- Experience in HR Tech, SaaS, or a technology-driven environment
- Exposure to employee benefits or people-focused platforms
Benefits
Comp & perks- Flexible work – our Munich team meet in the office on Tuesdays and Wednesdays
- 30 days holiday
- Days off for special events
- Pension scheme – 5% employer contribution
- €500 annual wellness budget for health-related activities or items
- Employee Assistance Plan – 24/7 confidential support for health and wellbeing
- Two days per year dedicated to volunteering
- Access to our award-winning flexible benefits platform – 30+ flexible benefits to choose from
- Parental leave up to 3 years per child
- Recruitment referral bonus
- Yearly events to celebrate company milestones and holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingsystem configurationdata investigationcustomer supportoperational supportchange managementportal managementSaaS
Soft Skills
communicationproblem solvingcustomer-oriented mindsetorganizational skillsprioritizationcollaborationreliable follow-up