Head of Data Services

Benefex

full-time

Posted on: 8/31/2025

Location: 🇬🇧 United Kingdom

✨ AI Apply

💰 £53,000 - £63,000 per year

Lead

SQLVBA

About the role

Lead the UK team of Data Services Specialists managing inbound/outbound processing of HR data and reporting.
Act as first point of contact for issues/escalations and investigate, resolve and represent the team.
Ensure the team hit SLAs for internal and external customers and maintain quality standards.
Drive continual improvements, define roadmap and reshape the department to enable scaling.
Own, develop and maintain training/documentation within the team and complete regular management reporting.
Serve as coach and leader, developing team skills, driving KPIs/OKRs and maintaining engagement.
Drive process improvement, change management and cross-functional collaboration while maintaining confidentiality.

At least 3 years of experience in leading a Data Processing operation.
Experience working with HR/payroll/benefits/pension data.
Good understanding of Access Databases, including some VBA as well as SQL.
Experience with Microsoft Excel to an advanced level - formulas, pivot tables, queries, audit history.
Ability to demonstrate leadership capability, including the ability to delegate, inspire and communicate effectively.
Commercial mindset, comfortable with a competitive landscape and focus on driving long-term customer value.
Ability to define metrics and utilise data to improve customer experience.
Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion.
Ability to work cross-functionally with Sales, Product and Operational teams to help drive our strategy and inform business decisions.
A strong background in all aspects of line management: recruitment, performance management, coaching and development.
Data manipulation and interrogation experience as an escalation point.