Principal Business Intelligence Analyst - Medication Adherence
Devoted Health
SQL
Salary
💰 £53,000 - £63,000 per year
Job Level
Lead
Tech Stack
SQLVBA
About the role
- Lead the UK team of Data Services Specialists managing inbound/outbound processing of HR data and reporting.
- Act as first point of contact for issues/escalations and investigate, resolve and represent the team.
- Ensure the team hit SLAs for internal and external customers and maintain quality standards.
- Drive continual improvements, define roadmap and reshape the department to enable scaling.
- Own, develop and maintain training/documentation within the team and complete regular management reporting.
- Serve as coach and leader, developing team skills, driving KPIs/OKRs and maintaining engagement.
- Drive process improvement, change management and cross-functional collaboration while maintaining confidentiality.
Requirements
- At least 3 years of experience in leading a Data Processing operation.
- Experience working with HR/payroll/benefits/pension data.
- Good understanding of Access Databases, including some VBA as well as SQL.
- Experience with Microsoft Excel to an advanced level - formulas, pivot tables, queries, audit history.
- Ability to demonstrate leadership capability, including the ability to delegate, inspire and communicate effectively.
- Commercial mindset, comfortable with a competitive landscape and focus on driving long-term customer value.
- Ability to define metrics and utilise data to improve customer experience.
- Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion.
- Ability to work cross-functionally with Sales, Product and Operational teams to help drive our strategy and inform business decisions.
- A strong background in all aspects of line management: recruitment, performance management, coaching and development.
- Data manipulation and interrogation experience as an escalation point.
