Supplier Relationship Manager

Benefact Group

Supplier Relationship Manager managing supply chain performance and compliance at Ecclesiastical Insurance. Driving efficiency and strategy while ensuring regulatory adherence in Gloucester or Manchester.

Posted 7/13/2026full-timeGloucester • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing outsourced claims services while ensuring compliance with FCA/PRA regulatory requirements. Proficient in data analysis, reporting, and developing strategies that align with business objectives to optimize cost and improve customer experience.

Highest-signal resume keywords

Outsourced Supplier ManagementFCA/PRA Regulatory ComplianceIndemnity and Fee SavingsData Analysis and ReportingCustomer Experience Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementCost OptimizationRisk ManagementSupplier Trend AnalysisDecision Process Development

Soft Skills

Strong Communication SkillsNegotiation SkillsAnalytical Thinking

Certifications & Qualifications

Dip CIIACIIFCII

Industry Keywords

Property and Casualty MarketOutsourcing FrameworkThird Party Risk ManagementRegulatory ObligationsContinuous Improvement

About the role

Key responsibilities & impact

Deliver exceptional value through outsourced claims management arrangements, by optimising usage to minimise overall indemnity spend, including fees.
Develop and maintain best practise decision processes for supply chain usage, working with the claims team to achieve the required service levels while containing costs and indemnity spend.
Working closely with the Claims Leadership Team to manage, monitor and develop effective MI analysis, tendering and competitive fee structures that drive performance and cost.
Analyse, review, and reporting of supplier led claims trends, including advice to the company on emerging risk or issues likely to impact on underwriting, claims handling or reserving policy.
Develop key strategies aligned to business objectives, providing regular insight and reporting and escalation where appropriate in line with Risk monitoring and governance procedures.
Deliver a risk-based audit and evaluation programme to ensure that cost targets and customer service outcomes are achieved across claims.
Maintain and be instrumental to the oversight and delivery of the Benefact Groups SS2/21 Outsourcing & Third Party Risk Management framework, actively supporting compliance with regulatory obligations.
Establish and maintain a high level profile within the Insurance Market to monitor key trends, risks and potential new strategies or solutions, which may benefit the Claims department future strategy.

Requirements

What you’ll need

Proven track record of managing a portfolio of outsourced supplier services, for in excess of three years.
Strong understanding of FCA/PRA regulatory requirements, specifically the FCA’s SS2/21 Outsourcing & Third Party Risk Management framework.
Proven delivery of indemnity, fee savings and continuous improvement activities across a supply chain account.
A clear appreciation of the Property & Casualty Market, and the regulatory environment associated with supply chain management.
Strong communication and negotiation skills – both verbal and written.
The ability to assimilate and present complex information, through data analysis and reporting.
Dip CII, or equivalent with progression towards ACII / FCII Qualified with Insurance experience or other relevant qualifications.
A real passion for improving the customer experience.

Benefits

Comp & perks

Competitive salary - let's discuss it
Hybrid working
Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme: on-target bonus between 7.5% and 30%
28 days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
£200 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications
Access to virtual GP
Enhanced maternity and paternity pay